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For Service Portal youll need to use the new Mobile GlideForm APIs methods such as setLabel(), rather than relying on the legacy method presented in this article. Fantastic, this is exactly what I needed to give the users visibility into which type of Service Creator task (in a category) they were seeing in a list. How to get the children of the $(this) selector? Do you know if it is possible to retrieve the modified label? Should work the same way on sc_task as long as you have the same scripts in place for that table. You did such an amazing job. In the example, a Suggestion Record producer is being created. The IT department will contact you for further information if necessary.. A couple of days ago one of my colleagues, Jacob Kimball, suggested to me that we might be able to overcome this issue by using a display business rule to collect the blank variable information at the server and then pass those variable names to the client. My next question How can I make this work for Record Producers? Record producers in Service-now allow users to create records on any table directly from the Service catalog interface. I have done this in the past and always need reference material.You may be reading this and wondering what the use case for this guide is. eval is no more evil than any other method. I've created a 'changeFieldLabel' function for this purpose. I collapsed your scripts into a single one (since onLoad and onChange are very similar) and modified it a bit for consistency with the ones above. This post comes in response to a question on the ServiceNow forums asking if it is possible to change the label of a field dynamically based on some record criteria (such as record type). Well done. Very helpful! Over the years Ive worked with ServiceNow, Ive seen several requests to be able to report on or identify the record producer used to create a particular record. To subscribe to this RSS feed, copy and paste this URL into your RSS reader. It performs a similar operation to populate the short_description field. You can enter data for all records created by the record producer, and redirect an end user to a particular page after the record producer is submitted. My only remaining issue is hiding the variable set title if all variables are hidden. Record producer simply insert a record in the selected table. Youll need to get ServiceNow support to help you with this. Maintain items is an application module that lists a few types of request items like catalog item, record producer or ServiceNow record producer variables script, standard change templates, software catalog, hardware catalog, etc. What can a lawyer do if the client wants him to be acquitted of everything despite serious evidence? This has been really helpful. Ive created a changeFieldLabel function for this purpose. } Its so much of a hack that its likely to break in the future so Im not even sure that youll want to use it. Another thing is that someone suggested merging the business rule script into the client script in request and sc_task tables. Worked like a charm! Making statements based on opinion; back them up with references or personal experience. }. Why is eval being used? This tool allows you to populate variables on a catalog item or record producer automatically, by simply using a custom URL. *2 .getDisplayValue()DOCSMRVS.getCellDisplayValue()DOCSVariable.getDisplayValue()DOCS.getDisplayValue()GlideRecord, Variable(Label)(DisplayValue), Variable(Label)(DisplayValue)Variable(Name)(Value)API, GlideRecord.getLabel().getName().getDisplayValue().getValue()MRVS.getName()undefined, MRVSDOCS, ReferenceList collectorAttachmentChoice, ITSaaS.IT.. Sign-up to get the latest news and update information from ServiceNow Guru! function onLoad() { The post Certified Diversity Recruiters appeared first on Crossfuze. Many a times we need to fetch data through a particular Reference field on a table, so we either go by dot-walking approach or we do multiple GlideRecords to fetch it. If you walk through that reference, youll notice that sc_cat_item_option is empty. 0 coins. Thanks, -e. I think any time you can use the out-of-box behavior you should. The client script is pretty simple since the heavy lifting is being done in the business rule. It seems like this code doesnt work on the new Service Portal? Great point. Youll just need to wrap all of your macro variables in their own wrapper that you can predict and hide in a separate script. How can I get it to redirect back to the homepage outside of the iFrame? } This would allow for easier identification of the entry point for record producer transactions. Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! I am able to do this for variables that are placed straight onto the item. Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! Any fixes for that? Ive written before about how you can quckly export and import data between ServiceNow instances using the XML export/import context menus. Video demonstrate that how incident task has been . Configuration fields . If youre going to use this a lot I recommend setting up a global UI script with the following function. I think the best solution is simply to create a new reference field referencing the Record producer [sc_cat_item_producer] table named Record producer [u_record_producer] on the task table. Thanks Harry. You can also view the icons within. But i want to use setDisplay which is not working at all. Whats even stranger is that on our dev instance, which is on a previous release of Berlin, I can get the scratchpad vars to display. I know your script works for others, so it must be something within my implementation of sc_task. Weve added a notice to the top of this article to note that the methods in this post have been deprecated in the latest ServiceNow releases. I havent seen or heard of this issue. Ive just figured it out with some hints from your other post. We are noticing this in the latest version of Calgary. This means that youre stuck hard-coding values in a script or adding unnecessary variables to your record producer forms for every single record producer in your system. Please suggest If there is any way to do this. Im working on a catalog form where Im going to want to use this function conditionally for multiple fields. The nature of simulating nature: A Q&A with IBM Quantum researcher Dr. Jamie We've added a "Necessary cookies only" option to the cookie consent popup. Because it wouldnt work in the popup anyway, we might as well cut down on the processing in that scenario. http://theduke.digital/contact/ Duke Digital Media sponsorships \u0026 consults: https://theduke.digital Write your resume like a KING: http://theduke.digital/course-hired/ My 1500+ subscriber ServiceNow mailing list: http://bit.ly/fedoruk Twitter: https://twitter.com/rfedoruk LinkedIn: https://www.linkedin.com/in/rfedoruk/ CJ\u0026TheDuke Podcast: https://feeds.transistor.fm/cj-the-dukeDonations: https://paypal.me/robfedoruk Want to take your ServiceNow reporting to the next level? The values populated in one field can determine the values in another. I tries setDisplay for my variable editor being used on HR Case i.e, default variable editable formatter created for HR Case. Great Solution Mark! However, if in a script the element name is a variable, then gr.setValue(elementName, value) can be used. Typically, record producers are used to allow users to create incident or change request records. Thats really wierd because I had Berlin added to both our QA and DEV sites and i just checked it after I saw this and its working on our environments. Heres an example that you could use in an onLoad client script to change the Description field label on a Change request form, Of course, this is much more accessible if you include it in a global UI script. Then you could predictably target that in a client script. Is it possible to call the function and not change the text of the current label (I only want to change the color)? Once you've got the empty variable names collected all you have to do is set up a client script to grab the 'g_scratchpad' variable, split out any empty variable names, and hide each one. As soon as you mention SNGuru theyll try to tell you its unsupportedeven though the issue has nothing to do with SNGuru :). This is excellent thanks so much for this. I have made a few adjustments to Marks UI Script to achieve the underlined text. Is it plausible for constructed languages to be used to affect thought and control or mold people towards desired outcomes? Even the most proficient developers need reference material from time to time. I replaced that with setDisplay but didnt rip out the other unnecessary piece. The business rule simply populates the record producer sys_id value into the record producer Script field every time the record producer is inserted or updated and then the standard record producer script/creation process takes over and writes the producer Sys ID to the field per normal operations. for example if this is my catalog item -> variable label Test Label Bold text in this text I want only Bold word to appear in bold, rest should be normal. The reason its there is because the original version of this script had to hide the variables via DOM manipulation. How would I do that? http://wiki.servicenow.com/index.php?title=Creating_Reports. / servicenow catalog variable types. This value can then be used for reporting or other purposes in your system! App Engine Studio creates the Catalog Item. In this video I show you have you with the leverage of flow, can create multiple records in multiple tables through one record producer.Video recorded in Orl. This capability has been around for quite a while and odds are that youre already using it in your system to allow end-users to create new incidentsamong other things. Even when specifically naming the field. (Service catalog fields are "variables", and they are different from normal table fields). SetDisplay should work on forms for variables. I found out that Info message doesnt appear in chrome which is a known issue and will not be resolved. I found that just about the same time I saw your post. Looks like it works great though. Thanks for sharing! The script is designed to hide any empty variables for any task records whether they are generated from a record producer or as a catalog item. You can try out this report, however you will quickly see that sys_ids are used in the table and the report isn't overly that valuable. For a variable, the label of the variable is returned. if(g_scratchpad.emptyVars != ){ The difference between the phonemes /p/ and /b/ in Japanese. Works find for one column layouts. I wanted to post an easy way to do it . A record producer asks the user a series of questions that can be used to generate many records at a time. Subreddit for ServiceNow users, admins, devs, platform owners, CTOs and everything in between. First, you should know that you can right-click any field and personalize the label for that field. Its when I call something like: g_form.setDisplay(variables.description, false) the whole client script fails. When trying to apply it to the task generated by this particular item in an onLoad CS, i can not get it to work. Next, select the referenced Form Mapping using the drop-down on the 'Use Key . Its not being set up properly at the client though. Im wondering how I would make the required asterisk show on the field? More than one way to skin a cat . servicenow catalog variable types. You could try the same just to verify. Script works great in the ITIL view of ServiceNow, but doesnt work in the Service Portal. Give it a try and let me know how it goes. Lets try it out! Love this functionality. I hate that message though. var emptyVars = []; producer.variablename - access to the variables on the form (variables form user-facing form before submission) current.variable_name - does not exits current.field_name - access to the fields on the form of submitted record. This script takes the values of the caller_id, cmdb_ci, and contact_me variables, and combines them to be populated into the work_notes field on the generated record. There is, but not with the scripts here. Just make sure that you check the Inherited checkbox if you decide to set this up on the task table! I have a client that has tones of variables on their items and re-architecting their use of Variables would be a major over-haul. What if you have a label that you want to change based on the user viewing the record? Cheers, Mark. Only do this for a few Categories for the time being. Any ideas on the possibility of changing the first form header/separator from A/B to just display A? Has anyone managed to do this successfully, or do they know how to? Then youll need to force an update to all of your record producer records that you want this to work with so that the customization will take effect. Couldnt get it to work at first, but it does now. Below is the onAfter script: (function runTransformScript (source, map, log, target /*undefined onStart*/ ) {//Create Questions in Record Producer var irpVariables = new GlideRecord ("u_imp_irp_variables"); 2. For the benefit of others, the if(v.getDisplayValue lines in the middle of the script are the part that filters out the empty variables. For example, the Label is more user-friendly and should be used in text displayed to the user. Has anyone else seen this clear the variables that are NOT empty out after assigned to is changed on the sc_req_item_task? If youve done all of the above steps correctly, you should end up with a nicely-populated Record producer reference field on each generated record. No way to handle the container, but you can hide checkboxes. Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. When the record is submitted using a record producer, you are redirected directly to the generated record. Im not aware of a way. ServiceNowVariable2Version: Rome, VariableCatalog Item, VariableVariableMutli-Row Variable SetVariable, VariableVariablesc_item_option2Requested Itemsc_item_optionRequested Itemsc_item_option_mtomMulti-Row Variable SetVariable, Record ProducerVariablequestion_answer, Mutli-row variable setvariableMulti-row variable setVariablesc_multi_row_question_answerRow IndexMulti-row Variable SetReuqested ItemVariable, VariableMulti-RowMulti-RowMadridMulti-row Variable Set, ServerScriptVariable, Requested ItemGlideRecorddotwalkAPIDOCSRequested ItemVariable, *1 MRVSMRVSDOCSMRVSGlideElementVariable.getLabel()> now_GR.variables..getLabel(): Get the label of the GlideElementVariable. Yes, this script should still work just fine. Other times you'll need to do a GlideRecord query to get it. I have been racking my brain on trying to get it to work on the sc_task table. Is a collection of years plural or singular? rev2023.3.3.43278. Yes, that should be fairly simple using the code provided in this article in an onChange client script that responds to a change in the field containing the Region values. The field is already set to mandatory, but when the label is changing, that red asterisk is disappearing. The reasons you might want this sort of I think the problem is in your if statement. Any way to loop through all of my elements that begin with u_, and color them? You can also view the icons within. Because they have a value, even unchecked check boxes will appear when using this solution. The function takes 4 possible parameters to allow for changing of the label text, color, and font weight. Thank you for sharing. Thanks Mark! You could exclude all check box variables from the list by modifying the two queries in the code to account for variables with a value of false. For the itemVars while loop, And within the producerVars while loop. You can store the reference field value in any field type, but I think a reference field is best. I have a record producer where I modified the labels with a catalog client script as you explained above. Disregard my inquiry I was able to fix the issue by shifting my title from the Variable Set to a Container Start, and then marking the container start as not global. That way, you can have one shared field that will be available to almost everything that youll usually use with record producers. What you would need to do is use current.setAbortAction(true) in your producer to abort the producer insert. I created a string just to get it created but I assume it should be something else since only the sys_id will be displayed in that field otherwise (no reference). The function takes 4 possible parameters to allow for changing of the label text, color, and font weight. This editor displays the values of questions specified in the record producer. My users certainly enjoy it. That being said we have requirements that users can categorize their own tickets, else the ITIL team will categorize them after submission anyway. We do have view rules on that table, but with Global selected on the scirpt, shouldnt it run across all views? Please note i dont want a HINT when i am actually selecting a value from Drop down ( i know we can just add Hint in this case). } I checked all other client scripts running on incident and task and nothing looks like it would cause a conflict. I tried just using the variable set field name and no joy. Automatically added by "Force population of record producer used" business rule. Variables have come a long way since the early days of ServiceNow. Thanks in advance. The alternative would have been to remove the dom reference and replace it with glide. I think the best you could do would be to wrap your UI macro code in a specific div with a specific ID each time. Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. When the user submits the incident I would like to grab the modified label and insert it in the incident description. 1000+ character string fields, the result of is that half the label background changes color rather than the whole label! With a client script you can target any field on the form and modify its label. On the Let's set up your standard catalog item or Let's set up your record producer screen, configure the Name and Short description for the Catalog Item. . Option to customize record producer using , Often a simple and straight , less customization. Please note that you will need to manually update every record producer in the system that you want this to work with in order for the producer script to be updated as necessary! I have tried the setDisplay option as well as getControl(element name).hide() (in firefox) or getControl(element name).style.display = hidden in IE. They are still appearing although the visibility has been set to false during the form-filling process. This was just what I was looking for, thanks for sharing. Check out Vividcharts: https://www.vividcharts.com?utm_source=youtube\u0026utm_medium=sntoolbox\u0026utm_campaign=allaboutvars Power your ServiceNow work with Groundshark Coffee. /* Only include empty variables, and exclude Label and Container variables */ Say if Region is Africa, my next label should say which location in Africa? Im trying to apply this script to change the slush bucket labels (left and right), but nothing Im doing seems to work. Keep it up. The answer is client scripting. Technically talking, both have different setup and architecture. You can search for prototype API javascript on google to find out more about those DOM selectors. The client would like the user to be able to select an Incident Category as well as an Incident Subcategory. Preview. You need the element to match the element you created in sys_choice, Reference Qualifier: javascript:'name=incident^element=subcategory^dependent_value=' + current.variables.category. pretty much like incident . // gs.log(BR RITM Variables for + current.number + : + g_scratchpad.emptyVars); Step 1: Create Database View:u_incident_variables, Fields: value, table_sys_id,table_name, question, Where Clause: qst_table_sys_id = inc_sys_id, Fields: short_description, number, sys_id, Incident Variables Database View (Click to view), Question Answer View Table (Click to view), Step 2: Create Report:Incident Variables #2, Incident Variables Report #2 (Click to view), Report:Incident Variables #2Visible to: EveryoneType: ListTable: Incident Variable [u_incident_variables]Filter:Group By: Number, Incident_Variables_Report_ServiceNowELITE.xml, 2022 by ServiceNow Elite. Anyone know how force a record producer to update an existing record instead of inserting a new one? Triggers and actions create and populate variables. Its working fine in IE & Google Chrome,but not in Mozilla Firefox. Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. You will need a variable of Category and a variable of Subcategory. Did you make your solution work in Service Portal? Client scripts cannot be run from a list view. however I believe the syntax maybe off.. can you help? How to hide variables that already set to visible = false but has pre-defined value such as No, None, 1. You can add columns to the view as you see fit. How To Find Users Logged Into ServiceNow Instance? Which means if you select a Category of Software, all Subcategories with dependent values of Software will show. Is there something that Im missing? You can add the value of any record producer variable to the message by accessing the producer object followed by the name of the variable you want to access (producer.var1, producer.var2, etc). I got the same warnings when checking the syntax on the BR. Must be some limitation with the Service Portal API. Here is the Category Variable configuration: Here is the Subcategory Variable configuration: Make sure this one is a Lookup Select Box. The solution described in this article can now be accomplished using the . New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. For instance, say a form section is captioned A/B and it displays as such when tabbed. Video demonstrate that what is ServiceNow Record Producer and how to create record producer in ServiceNow. Getting the following error: Label fields label. An IFrame with buster set to true will continue to expand the Firefox scroll bar (FF v49.01). What is ServiceNow Record Producer 2. Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. Use catalog item add multiple items to cart and generate request and multiple RITMs. What kind of script object are you coding here? https://groundsharkcoffee.com?sca_ref=18691.kJG2KVl50qCHAPTERS00:00 - All about ServiceNow Variables01:34 - Reporting on/with ServiceNow variables04:03 - Using ServiceNow variables in the conditions of business rules.05:12 - Triggering SLAs based on values in ServiceNow variables06:30 - Using ServiceNow variables in Notification conditions07:24 - Using ServiceNow variables in scripts09:03 - BONUS! They are only empty from a visual standpoint. ServiceNow - Dependent Variables on Record Producer in Service Catalog. Record producers provide an alternative way to create records through the service catalogue. This script just changes the label client-side so theres no access to it when youre using the server-side record producer script. While this [], By Crossfuze Admin|2018-07-09T15:00:11-05:00March 25th, 2010|Categories: Scripting|Tags: Record producers, Service catalog|, Record producers in Service-now allow users to create records on any table directly from the Service catalog interface. Below is a much more efficient way to do it using "getRefRecord()" method which returns us a GlideRecord object for that particular record referenced in our . Find centralized, trusted content and collaborate around the technologies you use most. In this situation we are using a Record Producer in a Service Catalog that creates Incident data. It is common for users to request that record producers and catalog items be made public on the Content Management System. Heres the modified version of the script, if anyone is interested: Thanks so much, this saved me so much time! Incident Variables Report (Click to view), Incident Variables ReportVisible to: EveryoneType: ListTable: Question Answer [question_answer]Filter: Table Name is incident ANDValue is not EmptyGroup By: Table sys ID. That should be just what you need.

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