I understand that the booking is no refundable however, given the situation I am in, I have no option but to request your compassionate and sensitive approach to my situation and grant me a refund. Our customer support team will be happy to help. WebWith over 350 ferry operators to choose from, we can help you to find the perfect route for you, at the cheapest price possible. Thank you for booking with Direct Ferries. I have attached documentation needed to prove the above incident. pack jumper cables, ice scraper, warm clothing, snacks and water. Incredibly unhelpful. Once you have canceled your booking you will get a refund, which is provided by the ferry company(ies) you had booked your trip with. three hours for a journey of between eight and 24 hours. Find the crossing you want and book your ferry ticket in just a few steps.We have over 1 million ferry fares being compared every day, and destinations available all around the world, so book your tickets with Direct Ferries today for a seamless travel experience. They don't pay the refundWe are still waiting for our refund, they won't respond to our email or contact form. We also ensure all reviews are published without moderation. WebIntercity train from 1949 Deckplan, Kronprinsesse Ingrid (1949) Deckplan, Athena (1989) 1991 Deckplan (2000) as Stena Nordica, 2006 Deckplan, European Endeavour 19 July 2022. left I have tried to contact them for 3 weeks and have had no reply and it is infuriating you cannot speak to someone on the phone. All the information you need on ticket changes, cancellations and refunds is here. Suggested companies are based on peoples browsing tendencies. All rights reserved. Updated 20/12/2021 For all future bookings, P&O Ferries Channel House Channel View Road Dover CT17 9TJ UNITED KINGDOM. How we will print them is our big mystery, maybe they will work from a phone. WebUnfortunately, having booked a non refundable ticket, the ferry company has not offered a refund on this occasion. Use our price finder to easily find ferry connections and the best available ferry ticket prices to suit your needs. Please note that online requests for ticket changes can only be processed during business hours. You can find your booking reference number at the top of your confirmation email. You can find the contact details of all ticket collection and return points by clicking on the link in your booking confirmation email. Please note that cancellation requests cannot be made via phone. He arives at the harber of huelva today and they say to him that the boat is fullly booked ? This policy is applied by the ferry operators and Ferryhopper is legally obligated to follow it. Hi, today, March 1, we made a one-way reservation for two adults for the June 10, 16:30 ferry from Caen - Portsmouth. We are easy to contact through our contact form on our website. DirectFerries.co.uk - the one stop ferry shop, a brand of Direct Ferries Ltd - all rights reserved. You can check the status of your refund using IRS Wheres My Refund? The reservation is only related to By an amendment the ferry company compare the price that they have in their system at the moment of the amendment and not the prices on our website with special deals. To get to other parts of Desaru, you can easily book a Grab. However, if you are traveling internationally, you may not be allowed to board the ferry. Imagine the cost for the companies if they were liable for compensation like that airlines have to pay for delays. For contact details visit our contact us page. like what ? Dear customer, Many thanks for your review! WebGet up to 4.2% of the price back with our Direct Ferries cashback offers Sign up for free and just shop with Direct Ferries as normal. Kind regards, Direct Ferries Team PC Patrick Crossan 8 reviews GB Dec 16, 2022 Scam Site: Scam Site: Terrible service, no one to speak to the website is glitchy and they charged me extra for a additional person the it got removed and they still took the money for it. It took me a while to get going, but after reading through the booking procedure was pretty straight forward. Due to some recent backlash Holiday Extras are giving some customers refunds instead of vouchers but not all, likewise some holiday cottage rentals have become a bit more lenient. There is no one I can speak to. WebTerm 1 Starts:Tuesday 30 th August 2022 (children return Thursday 1 st September 2022) Term 1 Ends: Friday 14 th October 2022. Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information. By the time I got a confirmation notice it was past a 48 hr before travel time and they would not change out going trip. Visit our customer service page to find useful information on travelling by ferry, our FAQs, and how to contact us for help with your booking, Balearics: up to 50% OFF with Trasmed GLE, Tallink Silja: reduced fares on Helsinki - Tallinn, Exclusive! You can't even speak to a real person on the help/chat box. I have NOT picked up my ferry tickets. Dont book with this company- book direct with Ferry operator. Normally if the tree is dead, hazardous, planted too close to your home or not considered significant due to its small size you should be able to remove it I will rather swim than use the useless company again. I have used direct Ferries previously and would usually give 5 stars but on this occasion there was an error on the page meaning I was unable to book a return cabin as kept saying error but wanted my booking so preceded. It goes against our guidelines to offer incentives for reviews. You can also cancel your booking through our customer service team either by email or phone, however there is a higher cancellation fee for these requests. The booking process was straight forward and I received my eticket without issue. WebWill I get a refund if I cancel my booking? Seattle, WA 98121-3014. The process involves cancelling and rebooking the tickets, hence a cancellation fee may also be applied by the ferry company according to its policy. having to cancel the chair, which then allows you to book a cabin. In order to cancel your ferry tickets, you need to make a cancellation request at least 3 days (72 hours) before your ferry is scheduled to depart. They made mistake on two tickets (omitting my wife name on the tickets) when i wanted to correct this they initially asked for a significant change fee ,then waived it. If you were overcharged, discover a discrepancy for fares paid at a terminal, are requesting a refund for an unused online order or for a fee charged in association with the vehicle reservation system, you may be eligible for a refund from Washington State Ferries. Booking a ferry online is cheap, easy and fast with Direct Ferries. Eventually managed to amend the booking on the web site or so I believed. I was due to take the ferry with my fianc on 27th Dec 2022 however, on 10th December 2022 I was mugged and assaulted leading to my wallet being stolen and physical injuries. However I didn't receive a confirmation email. Also paid 28 pounds for lounge sea view experince, later to find out that children under the age of 8 are not allowed in the lounge. Subscribers do not see these advertisements, To join in you must be a member of MotorhomeFun. up to 15% off Stockholm-Helsinki, Ventouris Ferries: save on your 2023 sailings, Denmark Norway: bring your car for FREE. Very simple, very fair cost and a free upgrade to flexi, gibing me four hours leeway either side of my booked ferry.One think I would say though is that about 10 minutes after I'd submitted all the passport information for all three travellers, I received a text message from you saying I had to complete the registration. Open tickets are valid for up to 12 months from booking date (see ticket conditions). Updated 20/12/2021 For all future bookings, P&O Ferries Channel House Channel View Road Dover CT17 9TJ UNITED KINGDOM. Direct Ferries wont refund me and they wont let me board unless me and my son show passport or driving licence which we dont have. This depends on the type of ticket you have booked, but in most cases you will be able to amend your booking. In your case you have contacted us only once but you have closed tht ticket by clicking on finding the solution and therefore the ticket could never be handled by one of our agents and after that you have not conatcted us again. Have not noticed the website asking me for ages upn the original booking. CT17 9TJ six hours for a journey of more than 24 hours. I was searching for ferry crossings from Poole to Jersey and found the Direct Ferries website. I think a lot of companies hoped people would accept vouchers to help with cash flow but legally if they cancel I think they have to give you a cash refund. We did so with Britanny Ferries. Please bear in mind that there might be small differences in each ferry company's refund terms and conditions. With some ferry companies we'll be able to confirm your amendment straight away, but if we can't, we'll do our best to have it confirmed within 48 hours. The standard procedure for changing a booking is to cancel the issued ticket and book a new one with the correct details. not clear. I have bought a ticket recently on 28th of December, but I haven't received any confirmation, so I couldn't see my tickets, neither did DFDS. Dear Julliete, Many thanks for your feedback! Can I cancel them and get a refund? Add passengers: pay for additional passengers. Choose euro tunnel best service. The ticket included passage for myself, my dog and a small car. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. JavaScript is disabled. *** Important note: according to the policy of some ferry companies, if paper tickets are required for boarding and you have already collected them, you must return the tickets in order to receive your refund. This is my first negative review for a company. Click here to visit our dedicated page for further information on the COVID-19 situation, including vouchers, cancellations, refunds and sailing changes. DirectFerries.co.uk - the one stop ferry shop , a brand of Direct Ferries Ltd - all rights reserved. Scammed our group of 12- Disgusting company. You can also request amendments through our customer service team either by email or phone, however these have a higher amendment fee. We do care about our customer and completing all amendment requests that we receive. If I misspell my name, is correction required? We advise you to check with your bank as some accounts or credit cards offer a travel insurance as well and you might be able to claim a refund on the insurance instead.Kind regards,Madalina / Direct Ferries. As a result of the above incident, my BRP (resident permit) was also stolen. !Their website wont allow you to amend a booking and make changes yourself so you are forced to call them and then they charge you a premium to do soStay FAR FAR FAR FAR AWAY!!!!!!! Find out how we combat fake reviews. Web(Updated for 2023) - SmartAsset How long you wait for your state tax refund depends on multiple factors. Wight link did it for free and refunded Direct Ferries who promised to refund 160 within 5 days. ), Sailings to and from over 178 Countries and Islands. Made the booking and ended up feeling very happy that it was so easy. How older, less computer savvy, or with no smart phone can work this out is a true mystery. I recommend anyone to avoid you at l cost.Kind regards,Arkadiusz Lewandowski. The standard procedure for changing a booking is to cancel the issued ticket and book a new one with the correct details. Please don't hesitate to contact us, if you have any queries. Quit easy to make a reservation 9 months ahead.1 suggestion: a notification (more in site) about the checkin atleast 1 hour before departure. I should have stayed with you ! My service experience was awful. We've made every effort to ensure that our website is fast, easy to use and rich in information that you may need in planning your next trip including ferry company, route and port guides as well as in depth ship reviews from previous travellers. We use dedicated people and clever technology to safeguard our platform. They never respond to mails and have no phone number. I have already picked up my ferry tickets. NEVER, EVER AGAIN WITH THIS USELESS RIPP OFF COMPANY!!!! Luckily I had saved a screen shot of the receipt of the payment so have been able to save the booking reference number. Tried to amend reservation to Mar 3-6. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Re: Uber service at RSW 5 years ago. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. How can this be possible. 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WebWe sell ferry tickets from the biggest operators, for the top destinations worldwide and the best prices. A refund will be given, however an administration fee of 10 will be deducted from the total fare. Amending your booking through My Account is quicker and cheaper so we would suggest requesting your changes there. Therefore, if you dont contact us from the same email address or phone number, we will not be able to process your request. If you cant return your tickets in person, you can send them to Ferryhopper by courier or post. I made reservations Could not travel from Portsmouth to Caen due to Covid and let DF know before sailing - couldn't amend on website due to it being within 48 hours of the departure time? Given the extraordinary circumstances surrounding the COVID-19 pandemic, we have adopted some temporary changes to our cancellation policy. If you want to be among the first to hear about our latest ferry offers and want to take advantage of exclusive ferry discounts then subscribe to the Directferries email or follow us on Twitter or on Facebook! WebThe amount you'll be refunded when you cancel your booking will depend on the booking terms of the ferry company you're sailing with and the type of ticket you have booked. Holiday:Monday 17 th to Friday 28 th October 2022. Direct Ferries wont refund me and they wont let me board unless me and my son show passport or driving licence which we dont have. For contact details visit our. According to our terms and conditions and as written on our website by amendment/cancellation online we are only charging 10 euros/pounds amendment/cancellation fee, but the ferry company may apply their fees according to their terms and conditions as tickets belongs to them and their conditions apply as well, plus any difference in price always have to be covered by the customer. 2023 Trustpilot, Inc. All rights reserved. I emailed Direct Ferries immediately with evidence of no Marlin route, our new tickets and advice provided by the operators. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. With our quick and simple ferry finder tool, finding a The matter is starting to get urgent, but still no response. Up to 1 million prices are checked every day with more than a million crossings arranged each year. When amending your booking you'll be charged for the fare difference, if any, and an amendment fee. I have booked a trip to/from the UK (from Hoek van Holland). Please note that Ferryhopper is not responsible for the loss of your tickets in the post. I emailed them and said if they were transferable and could be part of my estate in the event of my death that would have been acceptable but as they werent I wanted cash ! With a direct connection to ferry operator reservation systems you can compare all available sailings for your chosen destination with all suitable alternatives in one quick and easy search ensuring you get the best fare available. It goes against our guidelines to offer incentives for reviews. Heres to fair winds on our crossing! Dear customer, Many thanks for your feedback! The travel agent will stamp and cancel your tickets. As well as a great reputation within the industry we have provided the best price, choice and service to many millions of customers since our inception and are ranked no.1 on independent review sites such as Feefo and Trustpilot. Can I convert my ferry ticket to an open ticket? Please don't hesitate to contact us, if you have any queries. You may request a refund online or by phone: Please include the requested details as missing information may further delay your request. Important note: if you have already picked up your ferry tickets from a collection point, the tickets have to be returned in order for your modification request to be processed. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. It's a workaround but WAY cheaper than cabs. Due to our buying power we often have access to exclusive deals not available anywhere else to save you even more on your ferry ticket (sign up to our newsletter or follow us on Facebook or Twitter to ensure you don't miss out! All went well hope its the same when we arrive in Barcelona. Kind regards, Maya from Direct Ferries. Not using e-file? I will never book with this company again and I advise others to steer clear. We booked with Direct Ferries, tried to amend it a few weeks before travelling. Please note that the applicable cancellation policy depends on when we receive the tickets. First time I used it I assumed that all the cabins were booked. Terrible service, maybe not a scam but don't use them. Bought wrong ticket because they shower wrong results. WebScore: 4.3/5 (13 votes) . In this section, we provide a summary of the policy of ferry companies regarding ticket cancellations, refunds and booking modifications. Please also ensure that you have provided the correct email address and phone number so that we can send you the booking confirmation email and contact you in case of last-minute changes to your trip (e.g. -10 min from Costa da Caparica by car -8 min from Cova do sorry about that, in that case I would definitely hold out for cash. I tried to amend my booking several times. Tripadvisor performs checks on reviews. WebAnswered: I need to travel to milna (brac) from hvar on thursday 18th august. No personal touch. (I paid extra for this option) After 3 times applying for a change I finally got answered, saying my requested change is not available. It is very difficult to amend my ferry ticket online, even though I purchased a flex ticket which allows free changes or a fee of only 10 euros, it is asking me to pay the WHOLE fair again on the website to make the change. In full transparency, DF did call me once, on the day of the booking, a call which I missed by 5 seconds - called back and emailed back to reconnect. With an email receipt from the ferry company I endeavored to contact Direct ferries customer services for a refund. Your help will truly be appreciated. Regarding cases where you are required to pick up your paper tickets before the trip, please remember that the cancellation process is different if you have already collected them. I immediately tried to cancel but of course they are refusing to allow that. Customers can amend bookings free of charge up to check-in closing. Dear Donal, Many thanks for your review! In case you would like your request to be processed outside our working hours and your departure is coming up, we kindly ask that you visit a local travel agency that collaborates with the ferry company you are traveling with and they will be able to process your request. Email. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. If you cancel your booking through My Account you will be charged a 10/10 cancellation fee. Thank you for contacting Direct Ferries to request a cancellation to your booking DFP*****8 with Brittany Ferries on 08/04/2020. With well over 2500 routes and nearly 700 ports, Direct Ferries gives you many options to choose from. I was unable to check in as the FRS website didnt recognise the details. It is impossible to contact them and they are basically holding my money! If you make an amendment request through My Account the amendment fee is only 10/10. They might be sympathetic but if I remember rightly from your original post it was you who cancelled the crossing rather than them which was causing some of the airlines to play hardball re flights. Dear Stewart, Thank you for contacting us. For account users: To log into your account click the sign in link at the top of. Contact our call centre on 01304 44 88 88 between 08:00 and 20:00 Monday to Friday, and 09:00 and 17:00 on weekends. Dear customer, Many thanks for your review! WebIf you request to cancel your booking through our help centre or by phone and haven't purchased a Flexi ticket, we charge a cancellation fee of 45/45. Anyone can write a Trustpilot review. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. WSF is the largest operating public ferry system in the US! WebThe confirmation is only valid in combination with the credit card used for payment and, therefore, you must be in possession of it at check-in. Webhave a refund of $2 or less Interest on your refund The CRA will pay you compound daily interest on your 2022 tax refund. Modern excavations have raised the possibility that the name WebGreater than 24-hours before travel. !Their phone number is turned off for incoming calls!!!WHY????!! If I wish to change to a very inconvenient shipping time (arrival at 10:30 PM, which is not acceptable for me) I have to pay another $185.00 This finally was happening after 5 days correspondence and waiting for a answer. Each ferry company has its own cancellation policy. Since 2006, Grimaldi has been offering the only direct Ro/Ro-container service between If you cancel your tickets, you will receive a refund according to the policy of the ferry company(ies) you have booked with. The prizes changes after you first buy the ticket. Hi Team, Hope you are well! DO NOT BOOK THIS COMPANY THEY ARE SCAMMERS. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Cost per pax: S$70 one-way or S$118 2-ways Duration: 2.5 hours (1.5 hour boat ride + 1 hour check-in and immigration) Self-driving Do you mean direct ferries are trying to alter the contract or the op?. Both ferries to and from St Barts were easy to find seating on, spacious, were smooth on the water. WebA refund will be given, however an administration fee of 10 will be deducted from the total fare. Seriously this is basically a scam. Please don't hesitate to contact us, if you have any queries. I could see all ferry options (and I checked - it was all accurate), and the rest was a breeze. We may also ask for additional information if you wish to change the email address or phone number you have provided. It was to easy to book, however, even though it will be just the two of us, I tried to hook an outside room but wouldnt permit to because there was only two of us. You are using an out of date browser. As I see it the op is entitled to a refund but not additional compensation as the cancellation was not due to a fault of the ferry company. Thanks for taking the time to respond but you're mistaken about the cancellation. I even tried to take a person off and they wanted 214?! We rebooked the April crossing for August we amended the booking again to April 2021 due to being furloughed. For a better experience, please enable JavaScript in your browser before proceeding. Next day (day 4) I was given an hour in which to payfor an amendment, which I did. If you do prefer to contact us in writing, our postal adress is: We also ensure all reviews are published without moderation. Amendments can only be made prior to the sailing date which in this case was never requested. Please do not hesitate to send us a message or give us a call. Wondering what happens if your ferry travel plans change? On advise from someone on another site I emailed the top man at Brittany Ferries, Christophe Mathieu and a refund was authorised in days. I am writing to seek your support and look at this matter with sensitivity and compassion. Alternatively, subscribe to our newsletter to get inspiration from offers and popular travel destinations. Thousands of top-named brands Direct Ferries - More You will save yourself money and hassle by booking direct. E-file and sign up for Direct Deposit to receive your refund faster, safer, and easier! Please also note that the refund amount depends on the policy of each ferry company. Be the first to hear about the best ferry offers, The quickest way to make & manage your booking. Traction tires are usually marked with a mountain/snowflake symbol, the letters M+S or All Season.. Your booking was made a week before the departure but you have only contacted us about this 2 weeks after the departure. . Click on a category below to reveal the related questions. Brittany ferries Anyone else having problems with getting a refund of price differences in ferry bookings with Brittany Ferries? You'll need to either book a new one way sailing for your return trip or cancel your original booking and make a new booking. We have the biggest and best shipping companies, the most popular destinations, and the best prices all on one website. We had the same with Qatar. Dont understand that. Open-date tickets are valid for 6 months to 1 year from your initial departure date and only for the same ferry route and the same company as the tickets you had originally booked. Founded in 1999, Direct Ferries offers the most comprehensive portfolio in the ferry transportation sector and a range of ancillary products from carefully selected partners including accommodation, train tickets and vehicle breakdown cover. We were due to travel from Portsmouth to St Malo at Easter but it was cancelled due to Covid-19. he drove all the way from holland to huelva to get on that boat tomorrow and they say that he can first be on the boat the 28th of JANUARY and that direct ferrys made a mistake in the system? Instead we have an inside room. I recently booked the St Malo to Poole ferry with Direct Ferries. Appalling customer service. Diabolical way to treat disabled, limited income people , or even anyone!! Traveler beware. We remain at your disposal. If you make a mistake when booking online, you can cancel your booking at no cost Debbie Allen And Phylicia Rashad Drop Gems Just In Time For. The website was setup easily and everything worked fine. Requiring chains keeps traffic moving during storms rather than closing a pass or roadway. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Please react urgently on my requests. 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