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An eligible household is limited to one monthly service discount and a single one-time device discount. The ACP monthly service and device discounts are non-transferrable. Copyright 2023 enTouch Wireless All Rights Reserved. Unemployment/Workers' Compensation benefits statement. Lifeline is a government assistance program that provides discounts on your monthly phone and/or broadband/Internet service. KEEP THIS INFORMATION HANDY. Currently, millions of people in over 40 states find this platform very efficient. 3 consecutive months' worth of your most current pay stubs. Valid contact number which is neither number involved in the phone number change. Or you can always return to this page, and use the contact form. The ACP benefit is subject to funding availability from the FCC, provider participation, and consumer eligibility. Eligible subscribers who are enrolled in enTouch Wirelesss EBB Services as of 6:00 PM Eastern Time on December 30, 2021, will continue to receive service with an up to $50 EBB program subsidy (or for households on Tribal lands, up to $75) during a 60-day transition period, which lasts from December 31, 2021 to March 1, 2022. 4. 2. Notice letter of participation in a qualifying state, federal or Tribal Program. conference, chat lines, and premium numbers) are not supported and may be blocked. You may choose another broadband plan by paying the applicable undiscounted rate of any of our plans available at that time plus applicable fees and taxes. Lifeline participants may continue their existing Lifeline services without enrolling in the ACP and may choose to take ACP benefits from another service provider. If the FCC announces that funding has been exhausted, we discontinue our ACP service offers, or we determine you are no longer eligible for the ACP, we will notify you and your ACP benefits will end. enTouch Wireless provides a free phone for Tribal residents or use your own compatible device enTouch Wireless does not provide a free phone. If you are enrolled in both Lifeline and ACP with enTouch Wireless, then you may revert to our standard FREE Lifeline plan where available and if you are eligible. Get two months of Amazon Prime on us when you qualify for eligible TruConnect phone plans. ACP is a federal government program operated by the FCC. entouchwireless.com PO Box 37 Hiawatha, IA 52233 Phone: 866.488.8719 Email: [email protected] Further Reading on EnTouch Wireless Leave a Reply Your email address will not be published. Participates in the Food Distribution Program on Indian Reservations. Due to sharing many of the same eligibility requirements those currently enrolled in the lifeline program may qualify for The Affordable Connectivity Program (ACP) also. enTouch Wireless may cease, without notice, providing International Calling if it determines, at its sole discretion, any violation of our International Calling Limitations, Acceptable Use Policy (AUP), or other Terms and Conditions. entouchwireless.com/affordable-connectivity-program/, https://www.entouchwireless.com/affordable-connectivity-program, https://www.entouchwireless.com/internet-transparency/, https://www.entouchwireless.com/terms-of-service/, https://entouchwireless.com/internet-transparency/, https://www.entouchwireless.com/affordable-connectivity-program/. enTouch Wireless and its contracted partners may contact you to validate your eligibility for or desire to participate in enTouch Wirelesss ACP offers and other products and services via email, telephone, or text messaging. If the FCC announces the end of the ACP, we end our ACP service offers, or we determine your household is no longer eligible, we will notify you and you will remain on or revert to the standard FREE Lifeline plan where available and if you are eligible. Sometime before July of 2019 enTouch took over my Lifeline service from Budget Mobile. Call Assurance Wireless at 1- (888)-898-4888 to access your account number. enTouch Wireless reserves the right to block calls to any country or international number range without notice. International calling is enabled for direct communications between 2 people; certain numbers (e.g. Copyright 2023 enTouch Wireless All Rights Reserved. 3 consecutive months' worth of your most current pay stubs. Wireless service may also experience interruptions due to weather conditions, terrain, or gaps in service coverage. Plans including Unlimited Data may be placed on hold to confirm data usage complies with our Acceptable Use Policy (AUP) when the threshold outlined in the service plan details has been met. The FCC is phasing out the EBB and replacing it with the ACP beginning on December 31, 2021. For any Unlimited service plan, customers who exceed 23 GBs of data usage (or 25 GBs in CA only) in a monthly period, data service may be placed on hold to confirm usage complies with our AUP. Notice of Action (award letter)acknowledging eligibility for FDPIR benefits; FDPIR participation documents(e.g., a benefit card or copy of a benefit card); TANF Award letter,should contain the following basic information: Head Start Award letter,should contain the following basic information: BIA Award letter,should contain the following basic information: This plan does NOT include unlimited data, + Unlimited Talk, Text & Data+ Free 5.5" Phone, + FREE SIM Card Only - No Phone+ Unlimited Talk and Text, + Unlimited Talk & Text (but NO Free phone - SIM ONLY), + 1000 Voice Minutes+ 500 Texts+ 100mb of Data, https://entouchwireless.com/terms-of-service/, https://www.entouchwireless.com/affordable-connectivity-program, Certificate of Naturalization or Citizenship, U.S. government, military, state or Tribal issued-ID, which includes date of birth and/or Social Security Number and/or Tribal ID, U.S. Military ID cards (active or reserve duty, dependent of a military member, retired member, discharged from service, medical/religious personnel), Common Access Card (only if designated as Active Military or Active Reserve or Active Selected Reserve), Military Discharge documentation, which includes date of birth and/or Social Security Number and/or Tribal ID, Mexican Consular Card (Matricula Consular - 2006, 2014, 2015 and later versions), Claim number OROther consumer identification number, A decision about the participants monthly entitlement amount, Prior Years State, Federal or Tribal Tax Return, Unemployment/Workers' Compensation Benefits Statement, Divorce Decree or Child Support Documents, Veterans Administration Benefits Statement, Current Income Statement from Employer or Paycheck Stubs, The beginning and ending dates of the award or certification period; and. Call 877-Astound Broadband-BILL (877-726-2455) and select the option for making payment arrangements.This will put you in touch with a customer service representative who will help you settle your account. with Q Link chat. For additional information about broadband speeds, visit https://entouchwireless.com/internet-transparency/. ACP benefits may be obtained from any participating provider of your choosing and your monthly service benefit may be transferred to another provider at any time. When you receive your new phone in the mail, call Customer Support at 866.488.8719, Copyright 2023 enTouch Wireless All Rights Reserved. There is a period of time where both your old and new phones will be without service during the port process. You may choose to take ACP benefits from a service provider other than your existing Lifeline provider. Rasta Jeff of St. Clair, US. PHONE OFFER with qualifying NEW Lifeline and Affordable Connectivity Program enrollment only. GSM coverage required. 2) You authorize enTouch Wireless to disclose necessary information that you have provided to third parties, or information that enTouch Wireless has obtained about your rewards account: (i) to agents of enTouch Wireless or its affiliates, such as independent auditors, consultants or attorneys; (ii) to comply with government agency or court . Voicemail Guide www.EnTouch.net 281.225.1000 (281) 225-0000 Aliana, Berkshire, Cardi Ranch, Your Lifeline benefit and ACP can be combined and applied to the same service plan or applied to different service plans. Our standardterms of serviceapply. We know how important it is to stay in touch with family, be available for job opportunities, and have a phone in case of emergencies. EBB subscribers who qualified for the EBB through eligibility criteria that are not applicable to the ACP will be required by USAC to demonstrate their eligibility in the National Verifier to receive an ACP benefit using the ACP criteria before the end of the transition period. Only eligible consumers may receive ACP discounts. Click here to enroll today to see if you qualify! Eligible subscribers who are enrolled in enTouch Wirelesss EBB Services as of 6:00 PM Eastern Time on December 30, 2021, will continue to receive service with an up to $50 EBB program subsidy (or for households on Tribal lands, up to $75) during a 60-day transition period, which lasts from December 31, 2021 to March 1, 2022. If you have additional questions, call us at 866-488-8719 or 611 from your enTouch Wireless phone. Your Lifeline and ACP benefits can be combined and applied to the same service plan or applied to different service plans. Mar 24, 2021 1:00 am EDT. By opting in, you are selecting enTouch Wireless as your ACP service provider and agree to these ACP Terms and Conditions. enTouch Wireless reserves the right to block calls to any country or international number range without notice. Promotional offers may be modified or withdrawn at any time. Lifeline is the FCCs permanent program to support affordable access to essential communications services such as broadband Internet access. Boomerang is authorized to offer California LifeLine, a government assistance program for qualified California residents. Lower speeds may affect audio and video streaming, access to certain websites and content, or use of available applications. Eligible consumers may get ACP services from Boomerang Wireless or any participating provider. In the event the ACP Terms and Conditions and the standard terms and conditions conflict, the ACP Terms and Conditions control. Lifeline is a government assistance program that provides discounts on your monthly phone and/or broadband/Internet service. Unlimited does not mean unreasonable usage. If you have additional questions, call us at, Has an income that is at or below 200% of the, Receives benefits from certain federal assistance programs: Medicaid, Supplemental Nutrition Assistance Program (SNAP), Supplemental Security Income, Federal Public Housing Assistance, Veterans and Survivors Pension Benefit, Special Supplemental Nutritional Program for Women, Infants and Children (WIC) Program, or. You will receive great, reliable service! CA subscribers on the free combination Non-Tribal Lifeline + ACP plan with Unlimited Talk & Text + Unlimited Data will receive an allocation of 14 GBs of data. The ACP is a government benefit program operated by the Federal Communications Commission (FCC) that provides discounts on monthly broadband Internet access service and certain connected devices. If you are enrolled in both Lifeline and ACP with enTouch Wireless, then you may revert to our standard FREE Lifeline plan where available and if you are eligible. Username Password Log In Forgot your username or password? The ACP is a new program designed to provide additional support to make broadband more affordable for struggling households. The ACP was launched on December 31, 2021, and replaces the Emergency Broadband Benefit (EBB) program. If you have additional questions, call us at 866-488-8719 or 611 from your enTouch Wireless phone. Veterans Administration benefits statement. Service plan-specific terms and conditions limit the amount of high-speed data included with each service plan. PROMOTIONAL OFFER SUBJECT TO ELIGIBILITY FOR AFFORDABLE CONNECTIVITY PROGRAM (ACP) AND LIFELINE. Your Lifeline and ACP benefits can be combined and applied to the same service plan or applied to different service plans. Only eligible consumers may receive ACP discounts. Unemployment Documentation (notice of unemployment benefit payment or notice of successfully submitted application for unemployment benefits). Promotional offers may be modified or withdrawn at any time. You can find your account number in the following places: On. Data usage requires a data-capable device, and is subject to our Acceptable Use Policy (AUP), available in our Terms of Service. The Lifeline benefit is non-transferable and is limited to one monthly discount per household for either wireless or wireline service. enTouch Wireless reserves the right to block calls to any country or international number range without notice. Please use this form to submit enTouch Wireless (Legacy Rev.io) Customer tickets to the Tier2 Team for review. If you are enrolled in both Lifeline and ACP with enTouch Wireless, then you may revert to our standard FREE Lifeline plan where available and if you are eligible. Verified customer. You can also opt out of data. You may choose another service plan by paying the applicable undiscounted rate for any of our plans available at that time plus applicable fees and taxes. https://entouchwireless.com/terms-of-service/, https://www.entouchwireless.com/affordable-connectivity-program, New Premium Cell Phones* From Brands You Trust, Large Screen, Android Operating System, Brand New, The Quality of Our Free Service Phones Beat The Competition, Unemployment/Workers Compensation Benefits Statement, Certificate of Naturalization or Citizenship, U.S. government, military, state or Tribal issued-ID, which includes date of birth and/or Social Security Number and/or Tribal ID, U.S. Military ID cards (active or reserve duty, dependent of a military member, retired member, discharged from service, medical/religious personnel), Common Access Card (only if designated as Active Military or Active Reserve or Active Selected Reserve), Military Discharge documentation, which includes date of birth and/or Social Security Number and/or Tribal ID, Mexican Consular Card (Matricula Consular - 2006, 2014, 2015 and later versions), Claim number OROther consumer identification number, A decision about the participants monthly entitlement amount, Prior Years State, Federal or Tribal Tax Return, Unemployment/Workers' Compensation Benefits Statement, Divorce Decree or Child Support Documents, Veterans Administration Benefits Statement, Current Income Statement from Employer or Paycheck Stubs, The beginning and ending dates of the award or certification period; and. For more information about ACP eligibility criteria, applicable terms and conditions, and the program go to https://www.entouchwireless.com/affordable-connectivity-program or call us at (866) 488-8719. Setting a Personal Identification Number (PIN) and preference allows you to control when channels can be added and when purchases can be made using your Roku device . Qualify by Program Medicaid / Medi-Cal SNAP / Food Stamps / CalFresh SSI Veterans Pension and Survivors Benefit + More If the FCC announces that funding for the ACP has been exhausted, we discontinue our ACP service offers, or we determine you are no longer eligible for the ACP, we will notify you and your ACP benefits will end. ACP discount recipients must either make or answer a voice call message (if your device is capable), send a text message (if your device is capable), use data, purchase minutes, or respond to direct contact from us at least once during any 30-day period to continue receiving your ACP service. While ACP and Lifeline are separate government benefits, enrolling for service with enTouch Wireless allows you to initiate your application for both Lifeline and ACP benefits. Offer not available for existing enTouch Wireless customers. Pick your new T-Mobile plan and phone, either online or in store. Our terms and conditions will apply, in addition to any others communicated to you that are specific to your service plan. Other factors, including your device, network availability from our underlying carrier, your proximity to cellular towers, and environmental factors, may affect speeds. If you would like to have your ACP plan on a separate device with a different phone number, you may contact enTouch Wireless customer service. All devices sold by T-Mobile (and many that aren't) support automatic configuration of your network and data settings. Our standard terms of service, including the Acceptable Use Policy, apply and are available here: https://www.entouchwireless.com/terms-of-service/. Other factors, including your device, network availability from our underlying carrier, your proximity to cellular towers, and environmental factors, may affect speeds. conference, chat lines, and premium numbers) are not supported and may be blocked. Give Us A Call! If you have additional questions, call us at 866-488-8719 or 611 from your enTouch Wireless phone. Meets the eligibility criteria for a participating providers qualifying low-income program. For more information about ACP eligibility criteria, applicable terms and conditions, and the program go to https://www.entouchwireless.com/affordable-connectivity-program or call us at (866) 488-8719. It will go through a complete power cycle. Your phone is shipped with a plan loaded and ready to use. Copy of last year's State or Federal income tax return. B11. For more information about ACP eligibility criteria, applicable terms and conditions, and the program go to https://www.entouchwireless.com/affordable-connectivity-program or call us at (866) 488-8719. And yes, you will have to pay a reconnect fee for each Astound Broadband service (cable, phone, Internet) that has been shut off due to late payment and reconnected. Account type. If you want to apply for ACP service only, please call, Lifeline is the FCCs permanent program to support affordable access to essential communications services such as broadband Internet access. An eligible household is limited to one monthly service discount and one device discount. enTouch Wireless may limit, alter, or discontinue your service if you generate abnormally high call volumes, abnormally long average call lengths, calls with abnormally high costs, abnormally high data use, or other disproportionate use when compared to those of other customers of enTouch Wireless. The telephone number of the Food Distribution Program office, and the name and address of the person to contact for additional information. Limitations, AUP, and applicable terms and conditions are available at https://entouchwireless.com/terms-of-service/. When the ACP ends or your household is no longer eligible, customers will be subject to our regular undiscounted rates. Plans including Unlimited Data may be placed on hold to confirm data usage complies with our Acceptable Use Policy (AUP) when the threshold outlined in the service plan details has been met. Here's a look at all the features you can get with a free Budget Mobile cell phone: Free popular features such as Caller Id, Call Waiting and Voicemail. Budget Mobile was fine, but shortly after I had major problems with enTouch, which are ongoing. Method 1: Check your enTouch Wireless application status online M: 3030 LBJ Freeway, Suite 1320, Dallas, TX 75234. Why Register for MyEntouch? Contact ENTOUCH - We track your lighting, HVAC and refrigeration around the clock so you stay informed. enTouch Wireless may cease, without notice, providing International Calling if it determines, at its sole discretion, any violation of the International Calling Limitations, Terms & Conditions, or Acceptable Use Policy. Limitations, AUP, and applicable terms and conditions are available at https://entouchwireless.com/terms-of-service/. Due to sharing many of the same eligibility requirements those currently enrolled in the lifeline program may qualify for The Affordable Connectivity Program (ACP) also. Social Security benefits statement. Other factors, including your device, network availability from our underlying carrier, your proximity to cellular towers, and environmental factors may affect speeds. Promotional offers may be modified or withdrawn at any time. 3 consecutive months' worth of your most current pay stubs. OFFERS MAY VARY BY STATE and service may not be available in all areas. MyAccount is a website which allows you to maintain your broadband internet account. Service plan details are available at: https://entouchwireless.com/plans/ INTERNATIONAL CALLING IS LIMITED to voice calls to Mexico, Canada, United Kingdom, India, China, Vietnam, and South Korea only. For more information about the ACP, you can call us at, https://entouchwireless.com/terms-of-service/, https://www.entouchwireless.com/affordable-connectivity-program, Certificate of Naturalization or Citizenship, U.S. government, military, state or Tribal issued-ID, which includes date of birth and/or Social Security Number and/or Tribal ID, U.S. Military ID cards (active or reserve duty, dependent of a military member, retired member, discharged from service, medical/religious personnel), Common Access Card (only if designated as Active Military or Active Reserve or Active Selected Reserve), Military Discharge documentation, which includes date of birth and/or Social Security Number and/or Tribal ID, Mexican Consular Card (Matricula Consular - 2006, 2014, 2015 and later versions), Claim number OROther consumer identification number, A decision about the participants monthly entitlement amount, Prior Years State, Federal or Tribal Tax Return, Unemployment/Workers' Compensation Benefits Statement, Divorce Decree or Child Support Documents, Veterans Administration Benefits Statement, Current Income Statement from Employer or Paycheck Stubs, The beginning and ending dates of the award or certification period; and. The discount amount available to subscribers who are enrolled in the ACP after the transition period will be up to $30 per month. The major problem is that they often shut . enTouch Wireless provides high-speed broadband service to ACP customers. Another official document evidencing the consumer's participation in a qualifying state, federal or Tribal Program. International calling is enabled for direct communications between 2 people; certain numbers (e.g. Customer Support Hours Monday - Friday: 10am - 10pm CT Name* Email address* Message The ACP is a government benefit program operated by the Federal Communications Commission (FCC) that provides discounts of up to $30 per eligible household on monthly broadband Internet access service (or up to $75 per eligible household on Tribal lands) and up to $100 on certain connected devices (with a required co-pay of between $10 and $50). Customer's Full Name *. Taxes and fees included with service plan pricing. Coverage limitations of wireless mobile phone service may affect access to E-911 and/or 911 in the event of an emergency. enTouch Wireless may cease, without notice, providing International Calling if it determines, at its sole discretion, any violation of our International Calling Limitations, Acceptable Use Policy (AUP), or other Terms and Conditions. Lifeline is a government assistance program that provides discounts on your monthly phone and/or broadband/Internet service. AUP and applicable terms and conditions are available at https://entouchwireless.com/terms-of-service/. OFFER of Free phone with qualifying NEW Lifeline and Affordable Connectivity Program enrollment only. Failure to provide consent will result in your being denied the ACP service and/or the connected device benefits. ACP is a federal government program operated by the FCC. For more information about the ACP, you can call us at 866-488-8719 or 611 from your enTouch Wireless phone. Upon selecting the Edit Account option, the following screen is displayed and explanation of the options available: To change your password, type the new password you want into the Password box. That is what we are committed to delivering to you! If you have additional questions, call us at 866-488-8719 or 611 from your enTouch Wireless phone. Conclusion You can apply for enTouch Wireless Free phones after determining your qualifications to participate in government assistance programs such as Lifeline and ACP. The ACP is an FCC program that provides non-transferrable discounts on monthly broadband internet access services. EBB subscribers who qualified for the EBB through eligibility criteria that are not applicable to the ACP will be required by USAC to demonstrate their eligibility in the National Verifier to receive an ACP benefit using the ACP criteria before the end of the transition period. Our standard terms and conditions will apply. This includes sharing the information with USAC to ensure proper administration of the ACP service and/or connected device benefits. Program Approval Letter, Benefit Statement, or Verification of Coverage Letter,should contain the following basic information: Eligibility Screenshot or printout from an online portal or website tool,should contain the following basic information: Approval Letter or Benefit Statement issued by the SSA, or on SSA letterhead. Lifeline services are non-transferable and limited to one benefit per household, consisting of either wireline or wireless. Lower speeds may affect audio and video streaming, access to certain websites and content, or the use of applications. ESN number of your new phone (found on the inside of the battery door), Account Number for the phone number from your original service provider (generally NOT the same as the phone number), Password/Pin used to access the account (generally NOT the password you used to access your online account.). Your household can receive only one Lifeline and one ACP benefit. EBB subscribers will receive additional information if they are required to take additional steps to transition to the ACP benefit on March 1, 2022. To see where enTouch Wireless offers Lifeline, visit https://entouchwireless.com/lifeline/. Step-by-step guide to get your Mint Mobile account number and PIN. Press the size on the backside of the card related to the SIM size your phone needs. Due to sharing many of the same eligibility requirements those currently enrolled in the lifeline program may qualify for The Affordable Connectivity Program (ACP) also. If youre a customer that did not qualify for Lifeline based on a federal program, you will need to apply for ACP eligibility at https://acpbenefit.org/. International calling does NOT include text messaging, picture messaging, or video messaging. The Lifeline benefit . Limited Time Offer. Customers using data consistent with AUP may receive unlimited additional data in 500MB increments for the rest of the month by contacting Customer Care at (866) 488-8719. For more information about ACP eligibility criteria, applicable terms and conditions, and the program go to https://www.entouchwireless.com/affordable-connectivity-program or call us at (866) 488-8719. You can apply your ACP discount to any available enTouch Wireless service plan. For more information about your FREE Affordable Connectivity Program benefit eligibility and the program, go to https://www.entouchwireless.com/affordable-connectivity-program or call us at 611 or 866-488-8719. After high-speed data thresholds are reached, data speed will be reduced at increments in accordance with service plan details to as low as 256Kbps. Promotional FREE service and/or phone offers are subject to eligibility for ACP monthly service discount benefit. Questions? This Agreement applies to subscribers who are enrolled in enTouch Wirelesss EBB services. Click here to enroll today to see if you qualify! If you qualify for programs like CalFresh, Medi-Cal, Medicaid, Food Stamps or are considered Low Income, you may qualify! Eligibility is based on income less than or equal to 200% of the Federal Poverty Guidelines or participation in Lifeline, Medicaid, SNAP, WIC, free or reduced-price school lunch/breakfast, or Pell Grant and is determined by the National Verifier (documentation may be required). The ACP was launched on December 31, 2021, and replaces the Emergency Broadband Benefit (EBB) program. Eligible customers can receive a free 5.5 inch Android smartphone, along with an enviable monthly plan. That plan will include: Unlimited minutes; Unlimited texts; 6GB of data. After high-speed data thresholds are reached, data speed will be reduced at increments in accordance with service plan details to as low as 256Kbps. Eligibility is based on income or participation in certain government benefit programs and is determined by the National Verifier (documentation may be required). Another official document evidencing the consumer's participation in a qualifying state, federal or Tribal Program. International calling is enabled for direct communications between 2 people; certain numbers (e.g. Beginning December 31, 2021, EBB customers may switch their service plan at any time. Enter your mailbox number (area code and phone number) . enTouch Wireless does not guarantee the speeds of the data services it provides. The telephone number of the Food Distribution Program office, and the name and address of the person to contact for additional information. enTouch Wireless Pay As You Go Cell Phone Plans Lifeline Service You May Be Eligible for 100% FREE UNLIMITED DATA* Through the Affordable Connectivity Program - Coming Soon! Click here to view the Paper Application options. They apologize. Eligibility for the ACP will be determined by the National Verifier, administered by the Universal Service Administrative Company (USAC). If you qualify for programs like CalFresh, Medi-Cal, Medicaid, Food Stamps, or meet California Lifeline Guidelines for low income you may qualify for Free Service. You can contact enTouch Wireless through their number, 1-866-488-8719, for more info on the 'Bring Your Own Phone' program.

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