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Using our center address on your website is illegitimate without an active agreement between us. Could you please email me at [email protected] with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? It is now 8 weeks and we have yet to receive the retainer refund when the website stated 4-5 weeks? I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. I really thought that this company would be a good option for expanding our business. Once they sell you something that will be the end of you being treated as a valued customer. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. Anyone can write a Trustpilot review. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. Available for as little as a day, or as long as you need. They said usually they will refund the retainer one month after the lease is over. She replied to me by email that my case had been started. Prices are subject to change and will vary depending on the specifically selected products and services. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Stay away!! Sent numerous emails to account. I couldn't get my retainer and called them. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. I was a customer with a licensing agreement set to expire on December 31, 2022. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? Our professional workspace features a cozy business lounge, spacious conference rooms and productivity-fueling private offices. ComplaintsBoard.com is a leading complaint resolution website on the Internet. 7. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. However, we will ask you to go through some security steps as part of our fraud-prevention policy. They signed me up for things that I didn't ask for - didn't realize it in the fine print. With whom I spoke until now? STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. Change Management Certification Training ( 1- day course ), Fri, March 24, 2023, 9:00 AM 5:00 PM EDT, Fort Myers, FL Regus Bussiness Centre/Hotel Fort Myers, FL 33901 United States. However, we will ask you to go through some security steps as part of our fraud-prevention policy. Hi Mike, Im sorry if you felt the need to escalate this. Eventbrite page will show up only the start dates of all training sessions. Get Regus reviews, rating, hours, phone number, directions and more. Regus' sneaky auto-renewal practices and abusive fee increases are utterly unacceptable. (Sandra excused my late refund process from my manual process, however, I applied it from my portal but you deleted the function.) That exception is made on the understanding that an additional service retainer is payable. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. It goes against our guidelines to offer incentives for reviews. As you can see from your statement of account, available online (e.g. Do not delete my post, I will copy and paste it to spread again and again. Best regards,Michelle SpireAssistant Global Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. Date of experience: 07 April 2022 Reply from Regus 8 Apr 2022 Hi John, Thank you for your feedback. Paid for parking online and have now received parking ticket from private company. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. Overview Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. I couldnt see your email address or Regus account reference in your message. BBB Business Profiles are subject to change at any time. For clarity, you were also charged a retainer top up. This company has the worst customer service I have ever experience in my life. I would recommend that anyone considering using this company to think again! You should receive your refund within 30 days after your end date. We will then confirm your payment date and amount. Were clear about this from day one. Hi Chris, I have checked the system and the retainer refund will be processed as a one full amount for both offices after your agreement finishes at the end of November. Have a question or issue with your current products and services? For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Its an automated process. I called them again, which procedure took my time for 3 hours. September 22 If you need further help, pleasespeak with our team member who is already in touch with you. We use dedicated people and clever technology to safeguard our platform. Hi Hannah, Im sorry if you felt the need to escalate this. Stay away!! The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). In this age of uncertain economic situation, managers need to be extremely tuned to change and steer the organization in the right direction by managing a crisis effectively. www.myregus.com) and go to End Agreement, where a specific section for refund request is available. Unacceptable billing practices. After verifying my portal which ' my request for a retainer' had been disappeared, she sent me a form to let her know my bank information, which meant they didn't process my request until that day. Getting to Forum Corporate is a breeze, with secure underground parking, along with swift access to the I-75 and SR 82. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. Submit a complaint and get your issue resolved. Ts and Cs apply. They would not remove the items that I didn't want. The additional increase in your monthly fee is due to the annual indexation. Regus lacks personal approach The centre's staff are friendly and helpful. same goes with debt collector from malaysia that emailed me abt 3 months ago. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. I told you my account number is 9054006! The lease does not start until October 1, 2020, which is still two weeks away.I have decided this is not the office space that will work best for my business.I want out of the agreement and a refund of monies paid. !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. Please could you send those details to me at [email protected] so I can support you? I posted the review here and Sandra replied to me. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Thank you, Lorraine Brule Global Customer Service at Regus. They would not remove the items that I didn't want. The complaint has been investigated and resolved to the customers satisfaction. We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. www.myregus.com) and go to the End Agreement section. This does not affect customers who have a permanent space as these are reserved specifically for them. Their lawyers are acting blind on Regus random deduction from my credit card, they only wanna persecute on why i dont pay for the next one month whereas the answer is obvious: they already deduct $5000 out of my $650 monthly rent. Our fully serviced private offices offer teams of all sizes an inspiring environment to focus, collaborate, and do their best work. Originally, total costs 20k THB, but end up with 50k THB. After being in my new office they are increasing rent by 8.7%. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. Could you please email me at [email protected] with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. Everything included in our Business Address solution plus: Access to our global business lounge network when youre on the move, Call handling services are also available, A winning combination of virtual office services and workspace access, Includes meeting room use and 5 days office or desk space per month, Plus access to our global business lounge network, Select from a wide range of meeting room sizes, Available with presentation facilities and optional catering as required, Choose from thousands of locations worldwide, The perfect spaces to host pitches or board meetings, Equipped with presentation facilities, whiteboards, and optional catering, Purpose-built training spaces with breakout areas, On-site support team included and optional catering available, Unrivalled workspace. Best, Lorraine Brule Global Customer Service at Regus. Regus contacts (added by reviewer) Phone number +1 855 400 3575 Address 26 Boulevard Royal, L-2449, Luxembourg Website www.regus.com Category Money & Insurance View full information Regus are not transparent with their pricing. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. It is clean and smart and well organised. Regus Office rented: Wisma Atria Singapore You should do so via your online account (www.myregus.com). Whether you work alone, youre growing a start-up, or youre running the worlds most successful corporation our network makes it possible to work near clients, colleagues, or family. I was using virtual office space. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. Its an automated process. So, whether you require meeting rooms for an hour, offices for the day, or want to drop in and cowork, the choice is yours. 4. For a break between calls, browse the developments many shops and restaurants, or explore the Downtown Historic District, just 15 minutes away by car. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. But the Regus does not have flexibilities, nor willing to retain long term tenants. A fully-furnished office for individuals or teams, Customizable to match your brand and create your own office suite with private amenities. October 8 So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. It's an automated process. We find it very unfair that for this reason you post a very visible, insulting and untrue review. Our team members have always been in touch with you and worked with you to rectify this matter. My Regus ID: ********. Hard revenue focused. Once they sell you something that will be the end of you being treated as a valued customer. Regus' sneaky auto-renewal practices and abusive fee increases are utterly unacceptable. Log in to access all our services and products Email. The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. I still did not hear anything back yet. Hi Stephen, Requesting to have your retainer refund is an easy process. We have checked and cannot find any payment details set up in your account. Our invoices are due on the payment date that is displayed on them. 9. We ask all our customers to add an automated payment method to their account. This will ensure the agreement ends at the current final date and will not renew further. Don't be fooled by that. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). Accounting and bogus charges in lieu and place of diligent customer service, Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. We therefore bring you a practical 1-day course that focuses on all levels of change impact and prepares you to face them according to new age best practices and techniques. Companies can ask for reviews via automatic invitations. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. Regus at N19 W24400 Riverwood Drive, Suite 350 Waukesha, WI 53188. So last week I logged in to cancel my membership. It won't go in any direction! GO LITERALLY ANYWHERE ELSE. That way, when you go to cancel your lease, they could invent some reason that you owe more fees, because it is harder for you to get them to refund you for unused retainer than it is for them to dupe you into paying more money sooner than you really should have to. We pay those as well. 2. Were clear about this from day one. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. If it has been longer than 30 days, please get in touch so we can investigate further. Even after reaching out to the sales manager, Mr. Daniel Vera, to protest and request an explanation, I never received a response.When I visited the facility on February 1st, 2023, I requested an explanation from the manager, but to no avail. We exclusively work towards building the skill bucket of professionals and corporate groups from various domains. Need to file a complaint? We found a responsible person where we inform her about the problem. Eventbrite - Reform Skills Inc presents Change Management Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. Fully furnished offices for individuals, teams, or entire companies, Customizable to match your brand with company logos and color schemes, Your very own space in a shared officeavailable by the hour, or the day, Includes everything you need to get to work, from WiFi to ergonomic furniture. Regus helps businesses find and create the right workplace for their people. Best, Lorraine Brule Global Customer Service at Regus. BBB is here to help. I couldnt see your email address or Regus account reference in your message. When they try to collect the rent, their speed is very fast. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. But change is necessary and you as a change manager will be expected to lead from the front. Hi, I signed a lease agreement with Regus for an office space with a first months and retainer/deposit amount. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Our meeting rooms are the perfect setting for your next pitch, interview, workshop, or board meeting. Theyre a great place to connect with colleagues, clients and other like-minded businesses. Our virtual office services help you build a credible presence anywhere in the world, with a professional business address and phone number. Your agreement end date is not until 10/31/2021. Such a transfer may require entry into a new agreement. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! We appreciate your business. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. Thanks again for your comments which help us improve. There is non existent customer service department. I was a customer with a licensing agreement set to expire on December 31, 2022. *Ts&Cs apply; participating locations only. Service 110 Value 107 Shipping 48 Helpful (1) Alice C. on 9/22/20 I sent an email to Briana and asked how my process going on? Of course, she did not reply to me yet! 9160 Forum Corporate Parkway, Ft. Myers, FL 33905. Went through the cancellation process but the system wouldnt cancel my membership until the end of November. Be part of a vibrant coworking community with dedicated desk or hot desking options. If I can assist you with anything else, please contact me directly at [email protected] S. Where's gone them? I cannot stress enough the lack of professionalism and poor service. Receptionist only can communicate by email, even for the most important things for your business. The company left an official comment to this complaint. 2023 Trustpilot A/S. If you refuse to pay their bogus invoices they will send you to collections. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? A retainer fee is a prepaid fee used as a guarantee of commitment from professionals, such as lawyers, attorneys, consultants, advisors, and freelancers. Contact: +65 [protected] And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. This is a multi-location business. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. Thank you! *We conduct corporate trainings on your preferred dates and location for no additional cost. Contact the organizer to request a refund. My contact end of March 2021. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. Our coworking spaces are designed with collaboration in mind. However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. Eventbrite - Learning Zone Inc presents Agile and Scrum Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. They often do so without adequately considering the effect these changes have on people within the organization. Hey Sandra and Regus, just return my retainer back then I would not post anymore! The complaint has been investigated and resolved to the customer's satisfaction. No staff available for contacting on the event day. Work wherever you need to with flexible access to our global network of workspaces.

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