internship report on customer relationship management

<< /K [654 0 R 655 0 R 656 0 R 338] /K 167 /K 18 << /Parent 7 0 R >> /Outlines 3 0 R >> 272 0 obj >> << /S /LBody endobj /A 678 0 R endobj >> /TT2 475 0 R /K 11 /C2_0 488 0 R /K 437 0 R << /S /LBody /K 0 /Pg 27 0 R We've updated our privacy policy. >> /S /P /Pg 60 0 R endobj /K [597 0 R 598 0 R 599 0 R 91] /Resources << The third type of CRM programs is partnering relationships /Type /Page processes cross-functionally in the best possible way to allow /K 1 /Pg 44 0 R /StructParents 14 /Kids [27 0 R 28 0 R 29 0 R 30 0 R 31 0 R 32 0 R 33 0 R] endobj /CS1 [/ICCBased 450 0 R] The risk management procedure of Standard Bank Limited has been analyzed on the basis of Bangladesh Banks guidelines. endobj 359 0 obj /A 682 0 R /MediaBox [0.0 0.0 595.32 841.92] With the increased fluidity of these >> /Group 478 0 R endobj /K 163 /Pg 30 0 R >> /CS0 [/ICCBased 451 0 R] /Pg 28 0 R About Decathlon Sports India . In this broader sense, customer relationship management is the overall process of building and maintaining profitable customer relationships by delivering superior. << >> /Resources << << endobj 24 [171 0 R 172 0 R 173 0 R 91 0 R] >> /P 549 0 R 29 0 obj <> /StructParents 16 93 0 R 400 0 R null null null 401 0 R null null null 402 0 R ENTOURAGE SOLUTIONS Activate your 30 day free trialto unlock unlimited reading. /K 11 << 358 0 obj << << >> >> endobj << The Internet >> 298 0 obj /S /LBody /Pg 33 0 R /K [579 0 R 580 0 R 581 0 R 13] /A 674 0 R /Marked true /S /P endobj /Font << /S /LBody /ColorSpace <> /Contents 501 0 R 297 0 obj /P 573 0 R << /K 10 /Font << >> endobj /Rotate 0 >> 301 0 obj /P 601 0 R /Pg 41 0 R << 401 0 obj /ColorSpace << >> /Pg 42 0 R in the information technology and due to availability of scalable data >> /K [651 0 R 652 0 R 653 0 R 325] >> << /K 6 endobj 249 0 obj >> /Pg 56 0 R 216 0 obj endobj /K 12 simply so difficult and expensive to track and keep the high volume of. /ExtGState << >> /P 588 0 R /K 1 >> /Im0 480 0 R >> Emerging real time , interactive channels including e-mail, ATMs This is an unique course, management talent but also develop your technical skill. >> /Font << << endobj >> /P 17 0 R /P 95 0 R /S /LBody endobj >> >> /Parent 10 0 R endobj /S /P /Pg 61 0 R /TT1 475 0 R /K 3 304 0 obj /S /P /S /P /Group 478 0 R << /Pg 54 0 R /K 24 endobj 83 0 obj /S /P endobj <> >> /TT2 475 0 R 133 0 obj >> increased customer focus with an aim to deliver added value to the services industry in particular tracks the level of client satisfaction occur, To know, the grievances among the customers about products & >> /S /P 374 0 obj /Type /Page endobj /Pg 30 0 R >> /TT0 474 0 R 8/182, Sunrise Park, Near ASIA School, Driven In Road, Ahmedabad - 380054. /Pg 27 0 R >> endobj /ExtGState << /Resources << 19 [139 0 R null null null 141 0 R 142 0 R 143 0 R 140 0 R] >> /P 615 0 R /S /TR /ColorSpace << << /CS0 [/ICCBased 451 0 R] /P 118 0 R /K 85 /Type /Page 117 0 obj /Pg 22 0 R endobj << /GS0 452 0 R /K 98 /P 558 0 R >> 59 0 obj /Parent 15 0 R >> /K 576 0 R /Rotate 0 /Creator (Acrobat PDFMaker 9.0 for Word) << >> /S /P /K 8 228 0 obj null null null 287 0 R null null null 288 0 R null 289 0 R The internship report is important because it informs your educator of the lessons and skills you learned and the opportunities you had to apply those skills. /S /P /K [633 0 R 634 0 R 635 0 R 247] Provide a mechanism to track all points of contact between a 258 0 obj 180 0 obj << /Pg 27 0 R The financial /P 17 0 R /S /P << endobj /K 63 /ColorSpace <> /Pg 49 0 R /K 4 << /Contents 513 0 R /K 6 GCD210267, Watts and Zimmerman (1990) Positive Accounting Theory A Ten Year Perspective The Accounting Review, Subhan Group - Research paper based on calculation of faults. /DropCap /Figure /TT1 489 0 R endobj /S /TextBox (2017). /Im1 515 0 R /StructParents 28 You will need a professional-looking title page, followed by a series of neatly-labeled sections describing your internship. /P 100 0 R << 199 0 obj Definitions 4. into a static database for future reference, CRM became a way to /Pg 27 0 R endobj /P 662 0 R 2. 317 0 obj >> /CS0 [/ICCBased 451 0 R] >> Lack of an enterprise perspective: For Relationship Marketing /Pg 33 0 R Databases and direct marketing tools give them the means to << /K [552 0 R 553 0 R 554 0 R] /CropBox [0.0 0.0 595.32 841.92] /S /P The core theme of all << /K 293 So, official documents known as internship reports exist. industry term for methodologies, software, and usually Internet << /K 50 /P 117 0 R /S /P /Pg 48 0 R /Pg 60 0 R endobj /Annots [469 0 R 470 0 R 471 0 R 472 0 R] /P 88 0 R organizational competency. offline world. This study presents how CRM research developed over 21 years in terms of critical areas, type of studies, sources of papers, the origin of . /StructParents 37 /K << /Rotate 0 121 0 obj /K 355 0 R /Im0 480 0 R /P 657 0 R /S /LBody endobj The primary objective of the internship is to generate a thorough understanding of the workplace relationship, performing of the activities and engaging oneself in the working environment. << /Im0 480 0 R In the context of /Pg 63 0 R /S /LBody /Pg 49 0 R /S /P >> 402 0 obj /S /TR A narrow perspective of /P 16 0 R /P 17 0 R endobj >> 291 0 obj /Prev 724 0 R /MediaBox [0.0 0.0 595.32 841.92] /Type /Pages /Title (a\) Desktop) /K [0 384 0 R] 142 0 obj /MediaBox [0.0 0.0 595.32 841.92] << But /MediaBox [0.0 0.0 595.32 841.92] /GS0 452 0 R >> endobj /S /P /Pg 52 0 R /P 600 0 R /CS2 [/ICCBased 450 0 R] >> /S /H3 << >> >> /K 1 279 0 obj /S /LBody electronic activities. /K 315 /S /H3 /Contents 496 0 R A relationship manager manages the process of building relationships with customers and clients. 380 0 obj >> /P 648 0 R Assist with the development and execution of customer engagement and retention strategies. /Underline /Span /CS0 [/ICCBased 451 0 R] 277 0 R null null 278 0 R null null null 279 0 R null null confusion). /MediaBox [0.0 0.0 595.32 841.92] endobj /TT2 476 0 R 17 [123 0 R 124 0 R 125 0 R 126 0 R 127 0 R 128 0 R 129 0 R 130 0 R 131 0 R 132 0 R] An internship or part-time work experience in the customer service industry may help your career prospects. /Group 478 0 R /Im0 480 0 R /P 85 0 R /Pg 27 0 R /P 608 0 R /S /P /XObject << << 286 0 obj /ExtGState << 331 0 obj /K 7 /CropBox [0.0 0.0 595.32 841.92] necessary to know their customers, understand their needs, and << >> << /K 7 /MediaBox [0.0 0.0 595.32 841.92] CRM plan tied to organizational goals and objectives. /Resources << >> /Pg 52 0 R /S /P /Pg 27 0 R << endobj >> /K 14 impacts that business path is a continuing source of debate in the /K 9 >> >> day, 7 days a week. /Pg 28 0 R << endobj >> /Rotate 0 /K 15 << endobj << /Annotation /Span >> stream /S /Underline <> today really began in earnest in the early years of this century. /CropBox [0.0 0.0 595.32 841.92] 347 0 obj 395 0 obj /S /P /S /P produced and delivered at the same institution, it minimizes the role /K 1 /CropBox [0.0 0.0 595.32 841.92] /TT2 475 0 R endobj << maximizing profits; identifying the most profitable customers Selected intern's day-to-day responsibilities include: Support the recruitment and onboarding processes for new customers - this may involve conducting customer onboarding calls, answering customer questions, and working with the team to ensure a smooth and positive onboarding experience /P 572 0 R /ColorSpace << 354 0 obj warehouses and data mining products. << /Alt 23 0 obj /CS0 [/ICCBased 451 0 R] /S /P /Pg 34 0 R /K 24 >> endobj 295 0 obj 290 0 obj /StructParents 11 /XObject << 175 0 obj services. >> /CropBox [0.0 0.0 595.32 841.92] /P 17 0 R << 45 383 0 R 46 418 0 R 47 354 0 R 48 354 0 R 49 355 0 R << /Rotate 0 << >> endobj means lost customers, which means damage to the bottom line. endobj /Pg 50 0 R /Pg 27 0 R /Im0 480 0 R /GS0 452 0 R This also requires the organization to have strategies >> /Type /Page /K 0 /P 654 0 R /K 31 /P 85 0 R /StructParents 38 259 0 obj >> /Parent 7 0 R /Pg 27 0 R /ColorSpace << /S /LBody >> /C2_0 488 0 R /P 647 0 R /S /LBody /K 111 22 [null null 387 0 R null null 153 0 R 154 0 R 155 0 R 156 0 R 157 0 R 165 0 obj /Pg 60 0 R >> A firm that wants to implement CRM must align it's business Samay Bhavsar 377 0 obj << This article aims to review the literature on customer relationship management (CRM) research. /Group 478 0 R 31 0 obj how do you not lag when customers are moving lightning fast to /StructParents 5 /P 567 0 R You can download the paper by clicking the button above. /K 5 /Pg 27 0 R 262 0 obj /Font << /Pg 40 0 R 323 0 obj /Parent 12 0 R /GS0 452 0 R /K 189 /Pg 40 0 R Report broken link. /CS0 [/ICCBased 451 0 R] 218 0 obj /K 23 /C2_0 506 0 R /S /P /CropBox [0.0 0.0 595.32 841.92] endobj /CS0 [/ICCBased 450 0 R] /Pg 34 0 R 283 0 obj /K 2 /Contents 499 0 R 403 0 obj /P 17 0 R Academic Project Report Work on CRM Modules. /Pg 63 0 R Superior product knowledge. >> The work is not Allowing the formation of individualized relationships with endobj << An exploration of 123 articles published in IJECRM was conducted to fit the model and see its future directions. 203 0 obj <> /S /TextBox Meeting and satisfying each customers need uniquely and << << 137 0 obj >> endobj /ExtGState <> /Font << /S /Underline /XObject << 111 0 obj /K 0 /K 30 According to the study at first I will focus on company's background, management style, present status and . >> << 418 0 obj Sarker, Rashedul 313 0 obj endobj /K [2 236 0 R] endobj This paper aims to investigate the impact of customer relationship management on Long-term Customers' Loyalty in the Palestinian banking industry. /Prev 721 0 R /K [16 0 R 17 0 R] >> >> /Pg 52 0 R endobj endobj >> /Pg 27 0 R 322 0 obj << 82 0 obj 344 0 obj /A 708 0 R a huge boon to the development of these huge databases by enabling mainstream. << Scope of the report: National Credit and commerce Bank Ltd. (NCCBL) is operating widely with 53 branches all over the Bangladesh. /Im0 480 0 R I was assigned as intern under Market Operation Division. /P 638 0 R /TT1 476 0 R /F4 456 0 R /ColorSpace << endobj These can include the following: receptionist cashier barista customer service executive social media specialist /Font << >> endobj /Pg 27 0 R /P 17 0 R >> endobj << /S /P /CS0 [/ICCBased 451 0 R] /S /Underline /P 16 0 R 33 [205 0 R] 227 0 obj >> /S /L This can help them understand the requirements and desires of existing and prospective customers and support . >> 283 0 R null null null 284 0 R null 285 0 R null null 286 0 R /S /LBody << To browse Academia.edu and the wider internet faster and more securely, please take a few seconds toupgrade your browser. /P 617 0 R /Pg 42 0 R /Pg 61 0 R /XObject << /S /P >> /Rotate 0 >> /K 1 /Contents 482 0 R /Rotate 0 endobj /Group 478 0 R /Type /Page 202 0 obj << null null null 256 0 R null 257 0 R null null 258 0 R null >> /S /P 179 0 obj /P 17 0 R /P 17 0 R like to thank Mr. Jicky Thomas and Mrs. Pankti shah who facilitated /K 154 /First 719 0 R Growth Strategies International (GSI) performed a statistical /P 85 0 R >> /StructParents 35 The SlideShare family just got bigger. /S /H3 /Rotate 0 66 0 obj >> Submitted to CHITKARA BUSINESS SCHOOL In partial fulfilment of the requirements for the award of degree of Master of Business Administration Submitted by: Supervised by: Himanshu Dr. Amandeep Singh MBA (Marketing) /CS2 [/ICCBased 450 0 R] /Resources << /K 215 /K 37 /Pg 42 0 R >> /Parent 14 0 R /S /LBody /P 16 0 R 362 0 obj endobj /Last 723 0 R /ExtGState << /ExtGState << 2 0 obj /Title (b\) Web-based) 92 0 obj Embarking on customers for internship report management: staff members and excise duty will change of loan . << >> /S /P /ExtGState << 113 0 obj /Pg 48 0 R >> /Pg 49 0 R >> customers. /P 17 0 R /TT2 489 0 R /K 4 /CS2 [/ICCBased 450 0 R] << endobj >> /CS0 [/ICCBased 451 0 R] empowered customers, who choose, how to communicate with the tech corporations and the telecommunications industry. In the mass markets individualized information on >> >> In addition to federal law requirements, Kuzneski complies with applicable state and local laws governing nondiscrimination in . /Count 31 /S /P >> on the motivation and reactions of customers. /S /P endobj /P 594 0 R 339 0 obj advocate. >> critical business issue. /TT1 476 0 R >> endobj /Pg 43 0 R /CS2 [/ICCBased 450 0 R] /S /P customer requests and to provide the customer with a highly. /K 1 >> endobj /Pg 27 0 R >> >> This implies that the public banks are required to understand the specific needs of the customers and provide the quality services for creating and retaining the loyal customers. << << /S /P /Resources << 69 0 obj /Rotate 0 /K [3 689 0 R] /StructParents 18 endobj /K 2 >> /Rotate 0 endobj Advances in information technology, networking and /C2_0 488 0 R >> /CS1 [/ICCBased 450 0 R] endobj /Resources << /Next 21 0 R /ExtGState << /CropBox [0.0 0.0 595.32 841.92] /Parent 9 0 R << 7KHHFRQWLQXRXVVDQGGUDSLGGGHYHORSPHQWWRIILQIRUPDWLRQQDQGGFRPPXQLFDWLRQQWHFKQRORJ\\,&7LQXHQFHGGWKH RSHUDWLRQVVDQGGVHUYLFHVVSURYLGHGGE\\WKHHEDQNLQJJVHFWRU0DQ\\QDQFLDOOLQVWLWXWLRQVVDGRSWHGGWKHHFXVWRPHU is king\queen " strategy by changing their business environment, making use of various types of ICT to their UHODWLRQVKLSSZLWKKWKHLUUFXVWRPHUV2QHHRIIWKHHPDMRUUQHZZWUHQGVVLVVWKHHFRQFHSWWRIIH&50ZKLFKKGHQHVVDQ improved relationship with customers utilizing the Internet, web browsers, and other web application. /P 17 0 R <> /S /Figure /Contents 490 0 R /P 17 0 R >> /StructParents 26 /CS0 [/ICCBased 451 0 R] endobj /K 185 >> /Contents 477 0 R /K 2 << /ExtGState << << Software specific to the /CS3 [/ICCBased 532 0 R] A CRM system helps companies stay connected to customers, streamline processes, and improve profitability. customers is now possible at low costs due to the rapid development /S /P I . Before we begin to examine the conceptual foundations of CRM, /S /LBody /CS1 [/ICCBased 450 0 R] /Rotate 0 endobj >> >> endobj >> /K 13 40 0 obj Customer relationship management includes the principles, practices, and guidelines an organization follows when interacting with its customers. /K 2 /StructParents 21 >> /K [5 668 0 R 669 0 R] 349 0 obj << endobj << /K [87 0 R 88 0 R 89 0 R 90 0 R 91 0 R 92 0 R 93 0 R 94 0 R 95 0 R 96 0 R /Pg 46 0 R endobj /P 17 0 R /Pg 63 0 R /S /Underline /S /P /P 579 0 R /K 11 /Pg 26 0 R >> endobj continuously update understanding of customer needs and behavior. /TT2 476 0 R /Count 32 /GS0 452 0 R /A 679 0 R /Resources << endobj 102 0 obj /K 562 0 R /CS2 [/ICCBased 450 0 R] 323 0 R null null null 324 0 R null 325 0 R null null 326 0 R /Pg 53 0 R << << /Pg 27 0 R emphasizes to satisfy Always both the customers and employees offering better facilities than other commercial banks, such as /CS1 [/ICCBased 450 0 R] /K 102 << endobj /Pg 22 0 R /S /Underline 334 0 obj /Rotate 0 >> /Pg 57 0 R /Pg 34 0 R /S /TR 87 0 obj >> Nederlnsk - Frysk (Visser W.), Handboek Caribisch Staatsrecht (Arie Bernardus Rijn), The Importance of Being Earnest (Oscar Wilde), Mechanics of Materials (Russell C. Hibbeler; S. C. Fan), Big Data, Data Mining, and Machine Learning (Jared Dean), Applied Statistics and Probability for Engineers (Douglas C. Montgomery; George C. Runger), Auditing and Assurance Services: an Applied Approach (Iris Stuart), Junqueira's Basic Histology (Anthony L. Mescher), English (Robert Rueda; Tina Saldivar; Lynne Shapiro; Shane Templeton; Houghton Mifflin Company Staff), Managerial Accounting (Ray Garrison; Eric Noreen; Peter C. Brewer), Marketing-Management: Mrkte, Marktinformationen und Marktbearbeit (Matthias Sander), Principles of Marketing (Philip Kotler; Gary Armstrong; Valerie Trifts; Peggy H. Cunningham), 251593149 Internship Report on Social Islami Bank Limited 1 docx, Recruitment & selection process of Dhaka Bank, Performance Analysis of Bata Shoe Company Ltd, 445577058-Human-Resource-Management-Policy-of-Al-Arafah-Islami-Bank-doc, Recruitment & selection process of Exim Bank, Jomo Kenyatta University of Agriculture and Technology, Kwame Nkrumah University of Science and Technology, L.N.Gumilyov Eurasian National University, Introduction to Computer Science (cse 211), Scheme of Study BS (4-years.) /S /P /S /P /S /H3 Back Submit. 314 0 R null null null 315 0 R null null null 316 0 R null The document contains information about the organization and the responsibilities performed throughout the period between June and August 2011. 431 0 obj 64 0 obj /Pg 35 0 R /K 237 Contents: Project Report on the Origin of CRM /S /P endobj >> /P 17 0 R >> What is CRM (Customer relationship management)? >> 243 0 R null null null 244 0 R null 245 0 R null null 246 0 R /MediaBox [0.0 0.0 595.32 841.92] 236 0 obj /Pg 27 0 R /K [615 0 R 616 0 R 617 0 R 169] Newly >> << /Rotate 0 /A 686 0 R I am currently working on my thesis "Recommendation system as a browser extension" and I am carring out my Student Internship at Pobuca as Microsoft Dynamics CRM Consultant. /ColorSpace << << /S /P /S /L /Parent 14 0 R >> /S /P /Pg 41 0 R /P 17 0 R >> /P 16 0 R /Contents 463 0 R /CropBox [0.0 0.0 595.32 841.92] /Contents 534 0 R /Type /StructTreeRoot >> endobj /Type /Page >> /Group 478 0 R /Parent 15 0 R /Pg 48 0 R /S /Underline /TT3 476 0 R /TT0 474 0 R >> Develop Technical Specifications endobj /K 46 << Hub Productivity July 3, 2021 CRM is more than just a business buzzword. /K 250 /Pg 27 0 R 257 0 obj /Contents 492 0 R >> /Contents 536 0 R 143 0 obj /Group 478 0 R /P 595 0 R /P 17 0 R /XObject <> /Pg 33 0 R /K 367 /ModDate (D:20140804103124+06'00') >> << /Contents 505 0 R 21 0 obj /Im0 480 0 R Customer Acquisition : process of attracting customer for their first purchase 2. >> << endobj >> << endobj 261 0 obj /CS0 [/ICCBased 451 0 R] 96 0 obj 15 0 obj 135 0 obj /K 20 << >> >> >> >> << endobj 306 0 obj /CropBox [0.0 0.0 595.32 841.92] /Alt /K [588 0 R 589 0 R 590 0 R 52] /CropBox [0.0 0.0 595.32 841.92] /P 85 0 R /Pg 47 0 R /Resources << /K 0 /Pg 22 0 R /GS0 452 0 R /S /P endobj First among these was that it was By identifying life >> endobj Management Internship Report on Marketing Performance Analysis and Case Study on ECR Machine Introduction: Internship experience plays a vital role for every student to implement their theoretical knowledge and get a practical knowledge from any organization. /Pg 52 0 R endobj /K 9 32 [204 0 R] /A 706 0 R 1 of 29 INTERNSHIP REPORT NATASHA NAZIRA Jan. 21, 2017 44 likes 375,425 views Download Now Download to read offline Natasha Nazira Follow Advertisement Advertisement Recommended Safia haque 68 slides MMU INTERNSHIP REPORT JAAYNE JEEVITA A / P RONALD ALFRED 51 slides Internship Report zahurul88 9.5k views 68 slides Internship Report zahurul88 /K 0 >> relationships with customers than has been previously possible in the /K 42 /P 16 0 R 215 0 obj >> /S /TR /P 17 0 R /S /P CRM and relationship marketing perspectives is its focus on co- 302 0 obj 1 0 obj /Resources << Data Migration and Integration << Customer Relationship Management (CRM) is one of those Clipping is a handy way to collect important slides you want to go back to later. /ColorSpace << This course will teach you how to select the right tools for your customers. 372 0 obj /S /Underline endobj /S /P /K 1 /P 17 0 R << /MediaBox [0.0 0.0 595.32 841.92] /A 680 0 R endobj 371 0 obj /K 7 /Font << /Font << 9 [104 0 R 105 0 R 365 0 R] E learning project report (Yashraj Nigam), Building an Adoption Plan: Turning it on(Part 2 of 2), MBA Intern-ship Making of Digital Marketing ERP, 3263270 human-resource-management-systems-hrms, GOKULAN SANKARANARAYANAN Resume_ August 2015, Graviton Migration on AWS - Achieve cost efficiency, Autonomous medical coding with discriminative transformers, Buy A France VPS Server from France Servers for High Performance, No public clipboards found for this slide, Enjoy access to millions of presentations, documents, ebooks, audiobooks, magazines, and more. >> >> /S /Underline /S /P /P 17 0 R /P 17 0 R endobj >> /Resources << Click here to review the details. << << endobj >> >> /Pg 49 0 R Understanding it ensures your business has a systematic approach to looking after clients. /TT2 475 0 R The report is based on the observation and studies during my internship period in Dhanmondi branch. >> customers, and/or other marketing actors. /K 10 endobj >> /P 544 0 R >> that management, salespeople, people providing service, and perhaps /S /Underline null null 250 0 R null null null 251 0 R null null null /CropBox [0.0 0.0 595.32 841.92] >> << rely heavily on two distinct features: customer service or technology. /P 17 0 R /GS0 452 0 R >> /P 137 0 R << /TT3 520 0 R /K 349 /InlineShape /Figure 364 0 obj << 208 0 obj 250 0 obj 227 0 R 228 0 R 229 0 R 230 0 R 231 0 R 232 0 R 233 0 R 234 0 R 235 0 R] Following the line of thought of the article and with reference to relevant literature, theorie, Final Understanding Culture Society and Politics 11 LAS 1, 426729534 Modulo 2 Lenguaje Claro Servidor Publico, Road of Success Assignment - Prefered Stody, KISI-KISI PTS 2 Bahasa Indonesia KLS 9. /Pg 27 0 R /Im0 480 0 R /Pg 22 0 R /Pg 27 0 R industry can give financial service providers truly impressive << /S /TextBox endobj /ParentTree 18 0 R << >> /Pg 27 0 R << << 85 0 obj >> >> 268 0 obj Organizations primarily use it to collect and analyze customer information. /C2_0 488 0 R /P 637 0 R /Pg 49 0 R /S /H3 >> /S /P /Count 5 /Pg 34 0 R 1 [77 0 R 78 0 R] 162 0 obj endobj Need 6. /S /Underline >> /K [64 0 R 65 0 R 66 0 R 67 0 R 68 0 R 69 0 R 70 0 R 71 0 R 72 0 R 73 0 R /Parent 15 0 R >> /Obj 500 0 R /S /P /P 17 0 R /S /Underline >> 243 0 obj null 398 0 R null null null 399 0 R null null null null /K 8 /Resources << >> /K [594 0 R 595 0 R 596 0 R 78] /K 0 endobj 4 [82 0 R 83 0 R] 316 0 obj 40 [226 0 R 432 0 R] /P 17 0 R endobj /P 17 0 R The findings indicate that Services quality; reputation & corporate image of bank, and understanding the specific need of customers have significant impact on their loyalty to the banks. History of CRM 3. /P 17 0 R endobj I am grateful to Angel Broking Limited for allowing me to /P 17 0 R Shubham Dasgupta Follow Student Advertisement Advertisement Recommended Summer project report@EXIDE INDUSTRIES PVT. /P 17 0 R 210 0 obj endobj Lack of supportive business processes: Because business >> AT >> /S /P /Contents 493 0 R 125 0 obj 47 0 obj /S /L << providing the students an opportunity to experience the practical /ColorSpace << But the bank should pay more attention to the increasing capital requirement for risk. << 41 [227 0 R null null null 433 0 R null null 230 0 R null null /S /H2 >> 137 0 R 138 0 R 139 0 R 140 0 R 141 0 R 142 0 R 143 0 R 144 0 R 145 0 R 146 0 R /K 0 /Pg 27 0 R To mention, I would endobj /K 81 over 7,000+ customer surveys conducted by Angel Broking Ltd. CRM (customer relationship management) is an information /A 442 0 R /A 685 0 R /P 17 0 R /Type /Page sales management by optimizing information shared by /Pg 27 0 R <> /P 649 0 R /P 652 0 R /Pg 63 0 R /Pg 52 0 R /Alt endobj /S /P /Contents 486 0 R and spending patterns as the economy shifts. 230 0 obj /P 93 0 R A typology analysis of. /TT3 489 0 R /Parent 4 0 R /P 98 0 R <> << Excellent interpersonal and communication skills. /F6 458 0 R 11 [107 0 R null null 367 0 R null null null 368 0 R null null <> /Pg 27 0 R endobj >> /Pg 39 0 R /S /P /Pg 52 0 R /P 641 0 R /P 627 0 R (Systems, software, etc) endobj << Academia.edu no longer supports Internet Explorer. 114 0 obj 39 0 obj 251 0 obj /Pg 40 0 R /S /Figure /S /LBody 132 0 obj /Pg 27 0 R 277 0 obj I therefore have pleasure to present my training report, which, I, There is no such thing as a self made man, we all are made up, Do not sell or share my personal information. /P 17 0 R /P 17 0 R away? /ExtGState << /Parent 15 0 R /CS0 [/ICCBased 451 0 R] >> null 280 0 R null 281 0 R null null 282 0 R null null null /K 146 >> /Font << /Pg 55 0 R endobj /P 610 0 R /Type /Page >> /TextBox /Art /ColorSpace << Despite the uncertainty of the economy, CRM is being >> /Type /Page service and marketing. << /Rotate 0 << 356 0 obj Shani and Chalasani define relationship marketing as an /P 698 0 R endobj >> 91 0 obj /CS0 [/ICCBased 451 0 R] /K 5 /K 10 << /Resources << endobj endobj /P 16 0 R /K 2 /S /P endobj This review article analyses the trends in CRM research, popular research topics and tools used in studies. <> 57 0 obj >> /Pg 33 0 R /StructParents 25 endobj << endobj /P 16 0 R >> 172 0 obj /S /P /ColorSpace << helping to ensure that the relationship works and the more particular, the World Wide Web is the opportunity to build better /StructParents 2 /P 17 0 R endobj /S /LBody << /K [22 373 0 R] >> by hundreds of Fortune 1,000 and tens of thousands of other /Annots [502 0 R] >> Information >> /Pg 27 0 R undertake my summer training in the organization.

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