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One of the best Retail business at 3841 S Hamilton Rd, Groveport OH, 43125 United States. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I took the paper back to Giant Eagle the next day and they told me that it was an edible image on the cake. You have cost me money and inconvenienced me, look at what it is your dispensing before you end up dispensing a drug that might cause injury or death, take the time to see what's being prescribed. Branch address 1300 Country Club Road, Monongahela, PA, 15063, US. Consumers complaining about Giant Eagle most frequently mention customer service problems.Giant Eagle ranks 114th among Grocery sites. Need a loyalty card to self check out I just don't understand how this could happen. Just wait. Customer Reviews are not used in the calculation of BBB Rating, i called giant eagle today at 1pm i asked to fill my meds, he called back and left a message and stated only one could not be refilled, and that they must call my doctor, however when i arrived to pick up my meds, they only had one ready, i stated where is my vitamin b vitamin d, metropol and my blood pressure meds, i went back and forth with them and Phil and Annie are telling me that i have not filled any of my medication since January 22, 22, i advised them that i have filled with then for 15 years and i have always filled my meds every 30 days, they told me i was lying, i then begin recording them, then she finally says you filled in 10/22, i said okay i received a 90 day supply, however all my scripts per them had expired, so why did they not reach out to my doctor to renew my meds, the pharmacy tells me the only way she can find my meds is if I have the rx number and can i look for it, i said that's not my job, i said can you give me a couple of pills because my blood pressure is high and i do not feel well, she refused to give me a couple of my blood pressure meds, I said to Annie this could prevent me from having a stroke or heart attack and she refused. Opening hours, contacts and reviews for Giant Eagle at Washington Pike, Bridgeville, PA. View nearby places on a map. Shame on your company.I will never shop there again, your stores always were less than desirable. I purchased chicken salad Giant Eagle last night, 9-28-18. i have to go back to the website to send a reply. You've lost sight of customer service. are fuel perks now state secrets? GE card number 78012 Giant Eagle has a consumer rating of 1.42 stars from 36 reviews indicating that most customers are generally dissatisfied with their purchases. Put prices on product instead of bar code or make sure bar code is right. File a complaint. I've never been treated so poorly by the Mgr. I paid for a SHOWROOM car wash and parts of my car weren't even touched! I have had other items before. My cake was accepted the morning of however it was never prepared and I was left cakeless on my daughter's birthday. I am first off disappointed by the new renovation. Block Spam Calls. User; Business User; . The program was launched at 34 locations in 2021. Giant Eagle, Inc. When you get there, your groceries are ready. I was not sure what she usually drinks so my daughter and I were discussing it as she pays more attention to this stuff than I do. I have not been able to use them, so I automatically open my bank account because I thought that I received the refund, but nothing. I mean every one. I gave her the substitutions and one additional item. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Giant Eagle, (store #4029). Service 17 Value 15 Shipping 7 Returns 9 Quality 13 I never seem to have this problem at Walmart, Dollar General, Kroger or any other place I do self checkout. I will use Rite Aid that does care about the patients well-being, does not let prescriptions expire and notifies the patient when the prescriptions are ready or if there is a problem with a refill. 8% of Giant Eagle employees are Hispanic or Latino. I was aggressively harassed and discriminated against on 12/24/20 around 12:40pm at the 2801 E. Waterloo Rd. I then went to the customer service desk and asked for a manager. The language that was heard today with the front of the store staff was horrible. The store manager Brandon did nothing! if customer service reviewed purchases they woul see all are made in my name with my debit card. I am actually highly disgusted with this kind of customer service and hope this won't continue . Help even if you are not a cashier, you work for GetGo! That is a 70% increase. Your self check out is hardly a convenience. Featured Giant Eagle complaints Giant Eagle - Cooked chicken I ordered 2- (100 piece cooked chicken)for a post funeral family & friends gathering or repass. The fact that i have been using this pharmacy for years, knowing the medication I do take is a 30 day supply. I'll go to Kroger's from now on. Online order website shuts you down from making any changes long before the order is being shopped. UPMC employees were notified that flu shots could be administered by any Giant Eagle Pharmacy on a walk-in basis. They kicked my special needs 3 year old grandaughter out for not wearing a mask! (Either January 3rd or 10th). auth #04520C Category Food & Beverages. We pulled up behind a car and waited 20 minutes! The attendant in self check out who I could not identify d/t her mask but had short grey greasy hair and baggy clothes. I am extremely dissatisfied with the service provided to me today. Then i was told i needed to spend $30 in 1 trip and $150 in total for the month. You can call Giant Eagle's customer service phone number at (800) 553-2324 and you can email their corporate office at [email protected]. show of laziness coming from the higher ups. i don't have a complaint as much as need advice. Cross contamination can and does happen. I waited the 3 days, went back to the store to pick it up and was told it still did not arrive. Giant Eagle Company. Thank you. They bring them out and put them in your truck for you. For years my wife and I, occasionally have purchased croissants, large and small size, from the above GE bakery, and they were wonderful. A necessary evil. I spend a lot of money at your store and I feel like just stopping and going to another place that truly cares about my loyalty and me being a customer first and foremost. Overpriced! It's now easier than ever to find your favorite products, order on-the-go, and schedule Curbside Pickup & Delivery. Ive talked to several managers ,I have written everybodys name down and I even spoke with giant Eagles corporate office . 38 complaints closed in the last 12 months. My parents come here to get produce, and they got me into the habit, too. I did. Since the COVID 19 crisis began, I have noticed that the employees at Giant Eagle have surpassed their typical miserable service. 261 7008. This pharmacist at Giant Eagle on S Hamilton Rd in Groveport, Ohio is rude, arrogant and looks like a bumb with this disgusting looking so called beard, if thats what you call it. The employee came up to me after my cart was full and I was almost ready to check out. Get go in Washington PA on Wylie ave.. I myself do not expect compensation back but for sake of others health this was unacceptable by any means! Click here to get notifications about new complaints of Giant Eagle. I placed a pickup order for Feb 25, 8:30-9:00am window at #43 Township Of Pine store. Regina Zajac, [protected] [protected]@zoominternet.net. They shop my online order, I schedule a pickup, and they load it up. Giant Eagle, Inc. Most customers were really nice and then there were some that you just lose faith in humanity from. Please update the website to indicate when a service is not available during regular business hours. I have been having reoccurring issues with medication not being in stock at this pharmacy over the last year. Procedure is simple and painless and the staff is ALWAYS pleasant. I purchased 3- $100 gift cards via the Giant Eagle App. The rudeness of store associate and unwillingness to help. Nothing. I cooked it on my grill as I usually do, and found it to be tough and certainly not Prime. ref# [protected] We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Giant Eagle. At Giant Eagle, our Refrigeration Technicians are at the heart of keeping every supermarket, GetGo and warehouse running smoothly and coolly by ensuring the HVAC, food and beverage equipment, soda machines, and so many other pieces of equipment are running efficiently. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. 54% of Giant Eagle employees are women, while 46% are men. The quality control of your produce does not exceed healthy expectations by your customers. So i activated an offer for spend $150 get $10 bonus. Desired outcome: I asked that they contact me and one customer service representative never even filed the complaint. Same person who called me answered. ********* ******. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. In hopes to fix this issue for me and other customers for future. How do I get to use my car was pass now that I lost the sticker before I was able to put it on the windshield, cashier tried to fight my husband in from of the people, Read full review of Giant Eagle and 1 comment, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Not even sure it was USDA Choice. With the renovation that has taken place at the Rochester location (I don't mind utilizing the self check out) however, the staff are left to stand around and talk. I don't like the fact that you no longer mail sales papers and the fact that you no longer supply plastic bags I believe it's more of cost and profit issue than saving the environment. This complaint was posted by a verified customer. Ripoff Report Needs Your Help! This is certainly an attempt to get people to switch to the new MyPerks program. Only complaint is the pricing is high, occasional specials are good value, but by and large you can always find the standard staple groceries for less money elsewhere. Giant Eagle carries a vast array of groceries and features a full-service pharmacy, bakery, dry cleaners, deli, and cheese shop. I tell them it stops when the tank is full. Unbelievable. For further assistance, please reach out to them directly. I was almost attacked by the store manager in Vermilion Ohio she came running out from behind the manager counter and screamed put a mask on, which I was putting on as she came running at me, she is very lucky I didn't clock her, will never go to that store again, switching all my prescriptions to have my insurance company mail them to me, they have the worst costumer service I have ever seen. I've ordered cakes before with images on top but they where sprayed directly on the cake. Giant Eagle Grocery Store Hours and Location info near Indianapolis. I let her know I have health issues so can't wear one. Why am I going to have to go to to your store to get my weekly special circular? Customer service transfers my calls around and it seems as though nobody can explain my transactions or what could have happened. 814-734-5036 Giant Eagle Pharmacy. Upon explaining my concern, store associate said they are out of all items. Everytime I go through it a shift manager has to come over so I can complete my transaction cause your system is so flawed. Hello this email is in regard's to a employee who blatantly dug his fingers into a pack of Nestle pumpkin spice cookies I purchased on 10/01/22. Find out how to block Giant Eagle Pharmacy caller . The kitchen manager needs fired. Retail Store Locations; Restaurant Hours; Department Stores; Government Sales and Auctions; . Especially the old ones, to think they have nothing better to do than be rude on the phone and then start crying if we're out of stock on something. Columbus ,ohio. I was contacted by giant Eagle later that day saying there was a problem with my payment and to bring my card with me when I pick up my order up. When prescribed an injectable medication it is obvious that needles should accompany the medicine, Right! My personal shopper ignored my requests for subbing the chicken I ordered ONLY if it was same price per pound. Check out machines worst than Kroger's attendent had to be called 4 times We spoke to the consumer today and they provided an updated mailing address for the request. 22 reviews of Giant Eagle "Store's nice and clean, including the parking lot. One gift card was able to be redeemed on fuel, the other two continuously were said to have a zero balance even though they had never been used. Get the food ad on the mailers. I'll have to find another establishment for my future meat needs. I got an email stating that all sales were final even though it was just a glitch in the system. Giant Eagle service worst ever since Covid 19 started. Pay is not enough and they use you as a tool rather than a hard working human being. You sure have your priorities straight. i contacted customer service but they refuse to do anything since the advantage card is in my son in law's name. Posted by giant eagle erie pa yorktown on Thursday, March 2, 2023. Review Of Franks Restaurant Hudson Fl 2023 . In our case the order was to be collected on Dec17, ordered Dec 15, and early December 16 website disallowed any changes. Digital coupons only STINK! So I am out $200, no refund and my cards have been mysteriously used. Out of 477 Giant Eagle employee reviews, 70% were positive. Working for curbside sucked. This is unacceptable. Waited there another 10 minutes and was told it would be 30 to 45 minutes. Regards, For that, Im lucky! I would think one of the best and most expensive grocery stores in eastern Ohio could afford a new wheelchair. Giant Eagle, the store lead is a creep too. Shed light on the availability of medication needs brought to someones attention. Your loosing your customer base. good bye giant eagle. Why I constantly continue have this on going issue with this pharmacy has be baffled? Depending on your role and location, you might qualify for all or some of the following benefits. Went to service desk Gm came right out listed to me briefly and started walking away and yelling fir the employee to comeover..my voice was loud and iasked him not to walk away was done yet i made these pointsnever enough cashires or lanes openthey make you wait for ever to pay, if im bagging and cashiering which im NOT COMPENSARED FOR ITS BEYOND BELIEF WHEN AN ATTENDANT IS RUDE AND WALKS AWAY WITHOUT FIXING THE PROBLEMAND YOUR PAYING PREMIUM PRICES THROUGH OUT THE STORE! She still refused. He wrote a report but did not have anything to give me as a receipt, but he said someone would call me. I hard getgo higher up boss dont care give 2 unpaid 15minuts brake and 30minuts lunch. This is not acceptable. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. On Monday, September 19, I purchased what was supposed to be a USDA Prime NY Strip steak @~$21/lb. For the price I paid, I am very disappointed in the quality. I said well we waited all that time and the car ahead of us received their prescription so how we would know? Shed light on the availability of medication needs brought to someones attention. 9% of Giant Eagle employees are Black or African American. The last time I purchased Giant Eagle Pasteurized Half and Half, it was $3.79 for a half gallon. because most of these people are the same ones that don't wear a mask in public and are just using COVID an excuse to be lazy and be an $#*! Never had such a bad experience before. No one seemed to care about the mistake made in the store. Desired outcome: You're always welcome here In the meantime no follow-up with me. I need someone from Giant Eagle to call me and let me know how to file a claim and where to send this receipt for the replacement. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. They can't because it's simply laziness. The company even offers refills for pet medication. Not only is it not obvious to this pharmacy but its oblivious to them. Giant Eagle and Toronto-based Flashfood launched the program at 34 locations in 2021. Something needs done. Desired outcome: Complaints: As I was making my sandwich today, 9-29-18 the entire center of the You know that the wheelchair is dangerous, and yet you still allow Sally Dodds US. I love that the fruit and vegetable selection is top notch. January 31, 2023Better Business Bureau520 E Main Street, Suite 100Carnegie, PA 15106*** ********* *** ********, This letter is in response to the complaint submitted by *** **** *****regarding not receiving, $15.00 in earned coupons from the pharmacy. A guy with a strange accent was very rude and started to yell at me. " very flexible schedule, good management " (in 135 reviews) " I've worked at Giant Eagle a long time " (in 103 reviews) Cons. 1.0. She was rude and said nothing. Giant Eagle reviews & complaints. I was shopping at Giant Eagle in Akron on Waterloo Rd and went to pay for my items at a self checkout lane. So they trick you into thinking you must buy a lot to get a discount, but that's not true. Order was $20 more than what the original order placed indicated. Desired outcome: I will NEVER shop at the Giant Eagle in Cranberry Twp, pa store again and I will make sure that I will spread the word. To the point when the customers would just straight up insult the shoppers. As a public service if you are unable to serve your customers to the best of your ability and abide by the law, then you deserve to be shutdown and go bankrupt. Your bakery dept crushed my 6 years whole birthday for that I will never buy from your establishments again, picked up ordered cake on April 23 2022 very disappointing they did the digital print cake split down middle before getting home writing was very sloppy and half was done in cursive and half done in print for what is being charged for these cakes there should be a little more time put in to them i use to love getting my cakes from here but now i will be looking else where from them. I get another sticker for my window. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Giant Eagle has been my primary grocery store for years and as it seems with the addition of (in my opinion not needed) hardware section, there are many products that are no longer available therefore causing me to now search out a new primary location. I should have asked to speak to someone because Im guessing if my daughter was 12 it wouldnt have been an issue. The butchers are LAZY! I STOPPED SHOPPING HERE During the pandemic because prices are so high! If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. The Giant Eagle Grocery App is the best tool for online and in-store shopping and saving! They are not authored by Glassdoor. I can not reply to emails. This was about 6:30pm. NO SORRY, NO nothing as far as being a polite employee towards a great and loyal customer. The cherry turnovers had no cherries in them. I realize that's how it works. Not sure- was a huge waste of my time, 8 o'clock coffee priced on sale at $14.99 on shelf. Extremely poor customer service at #43 township of pine market district. Giant Eagle's Customer Service is despicable! When I scratched off the gray box covering the pin to make an online purchase, part of the pin was missing, making the card unusable. The associate was extremely rude to me. Submit Call Comment; Contact; Support; Blog; Press; Carriers ; Sign Up / Login; Search Results for Giant Eagle Pharmacy. 108 total complaints in the last 3 years. I brought this up at the store this morning and I didn't really know how handles this.. Key date Bought these on 7/15/22 at the Lakewood Ohio Store, 44107 (Choc Chunk Buttercrisp MKT District Cookies 12 ct.) Net Wt 10oz.Sell By 8/4/22, Desired outcome: She rudely told me to re-up order my food and wait in line again. I was very upset. Rude staff This does make sense because she did pay the $125 to Giant Eagle and with the proof of the receipt, the approval slip and the actual damaged card she should have ay the very least been given a replacement Lyft card if not as a courtesy more as a legality which I am sure can be proven as I am looking into this matter further. (******* ****** **************. This review was chosen algorithmically as the most valued customer feedback. I hate to think this is representative of the culture at Giant Eagle because if it is, I'll be writing about this in articles I ghostwrite for a large client in New York. It's sad to see that people will accept eating a piece of edible paper. I am so disappointedthat the storewould sell something like this. I don't want to have to own a 500.00 phone with a tiny little screen that doesn't show squat. That's just plain irresponsible and rude. I never got it and spent $212.13 i can see. this is very frustrating, inconvenient and time consuming. That's right I said, "wanted to fight" me, a customer for wanting to receive needles when I get my medication. As a matter of policy, BBB does not endorse any product, service or business. Start your review today. And the person who answered was named Morgan, a female. I submitted a request for my pharmacy records months back and I havent received a call back or my records, no one is even replying or showing life that they exist. They Claim I've bounced to many checks and use a third party to make sure the money is there they just bounced 3 of mine and the bank said they never even came though my account plus they are so over Priced they lost my business. Giant Eagle was first founded in 1918, by three families - Goldstein, Porter, and Chait. I didnt see any signs about that. I was charged for this, but when I arrived I asked the curbside delivery driver to take them off my bill. Just needed coffees after a long travel day and both ended up room temp and we lost a good bit of travel time waiting on crappy specialty lattes for $8, was sad. I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint. I feel that Giant Eagle store location 3663 needs to do something about one of they're employee by the name Joshua Smith and his hygiene.He has a horrible distinctive odor CONSTANTLY coming from his body not to mention his hair grooming is horrible as well. Publication date 2014-01-24 Topics Giant Bomb, Quick Looks. Delivery & Pickup Options - 16 reviews of Giant Eagle Supermarket "This is my local, neighborhood Giant Eagle. View contact details and reviews for Giant Eagle Columbus at 6700 Hayden Run Rd, Hilliard, OH, or write a review. They were VERY rude to say the least, there was no need for it. I have been texted to pick up medication and then told upon arrival it needed authorized and they would contact me when completed. Management also doesn't know how to utilize people to their best ability. I'm not expecting any compensation because I cannot provide the evidence, but I did want you to know about my disappointment. I even ask someone to get one out for me but they would not. Very truly yours,Giant EagleClaims Department. This is right after Christmas. This has not been a one-time thing, this has been an ongoing issue with me complaining to corporate GE and yet nothing has been done about it. I suggest that customers avoid this location as long as this individual is working here. Giant Eagle Grocery Store Hours and Location info near Indianapolis. Another rep told me it's a health insurance issue that they can't do anything about. 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