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Customers requiring medication or oxygen at regular intervals should be advised that travel time on the MARTA Mobility Bus may be as long as the same trip on MARTAs fixed route services plus an additional thirty (30) minutes. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. Customers on Subscription Service must adhere to the cancellation policies or the Mobility Bus will arrive as prearranged, and the customer will be charged with a No-Show. You may also e-mail: MARTA Reduced Fare Office view details. The customer must prioritize either the Drop-off or Pick-up time when making a reservation. Transfers between MARTA Mobility and Cobb County Transit (CCT) Paratransit are free at the MARTA Arts Center Rail Station and the CCT Cumberland Transfer Center. In an effort to support the Federal Transit Administrations (FTA) goal to increase their outreach to consumers having difficulty accessing public transportation, MARTA has listed FTA toll free numbers for customers, community advocates for individuals to call with concerns regarding public transit accessibility. If the Mobility Bus arrives anytime between 4:15 PM and 4:45 PM, the customer must board within five (5) minutes of the arrival of the Mobility Bus. Assistance for TDD Users: (202) 366-0153. Riders who qualify for our MARTA Mobility service and use their MARTA Mobility Photo ID Card can receive discounted fares when purchasing multiple rides. Get to Know MARTA. MARTA Customer Experience. A customer traveling from a large office building, medical facility, or other similar area must meet the vehicle at the curb closest to the main reception desk or lobby entrance. I think that things are what you make it. The MARTA Mobility Breeze Card is accepted on any Paratransit service across the country. The customer has ten (10) days from the postmark date of the written notification to appeal a pending suspension. Customers using oxygen tanks should have at least a four (4) hour supply of oxygen. Marta Mobility 2010-2023 Create a custom marta mobility application 2010 that meets your industry's specifications. Upon receipt of a completed application, MARTA Mobility must make an eligibility determination within twenty-one (21) calendar days of receipt. MARTA secured a $2.6M grant for the purchase of 6 New Flyer Xcelsior battery-electric buses that will reduce fleet emissions. Customers infractions will be reviewed at the end of each month and their future Mobility service may be suspended if the infractions are deemed excessive.. Riders' Advisory Council; . Also please be advised that this card must be surrendered upon request by a MARTA official. [Code Section 37.123(e) (1)], Any individual with a disability who needs the assistance of a wheelchair lift or other boarding assistance device and is able, with such assistance, to board, ride, and disembark from any vehicle which is readily accessible to and usable by individuals with disabilities if the individual wants to travel on a route of the system during the hours of operation of the system at a time or within a reasonable period of such time, when such a vehicle is not being used to provide designated public transportation on the route. [Code Section 37.123(e) (2)], Any individual with a disability who has a specific impairment-related condition which prevents such individual from traveling to a boarding location or from a disembarking location on such system. [Code Section 37.123(e) (3)]. Mobility Operators do not provide services that exceed door-to-door assistance. Customers unable to use the steps to enter the Mobility bus may stand on the hydraulic lift to be lifted onto the Mobility Bus. Customers can load their MARTA Mobility Breeze Cards in the following ways: 1. MARTA will transport other small pets, confined to rigid pet carriers with locks or latches carried on by customers and kept out of the aisle and off seats. To advocate and provide safe, multi-modal transit services that advance prosperity, connectivity and equity for a more livable region. Please make sure all personal items are safely secured and out of the way of other customers. Customers will receive presumptive eligibility to ride MARTA Mobility if the completed application is not processed within twenty-one (21) calendar days. Using tobacco or electronic cigarettes or vaporizers is prohibited. EXAMPLE: Customer prioritizes the Drop-Off Time, Prioritizing Pick-up and Drop off Times: Exact addresses of both the origin and destination. To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM - 5:00 PM. The Warning Letter also provides the customer with an opportunity to dispute the listed No-Show infraction, and provide proof of extenuating circumstances that may have caused the infractions. Customer Service. In some cases you'll have to show your Reduced Fare Breeze Card to MARTA employees such as bus operators and rail station agents. To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM 5:00 PM. VI Complaint Resolution Procedure and Form. The assigned Mobility bus is scheduled to arrive during this time. for any inconvenience. At the beginning of each month, MARTA Mobility staff reviews the No-Show history of all customers who have received Warning Letters for the previous month. Within seven (7) days, MARTA will provide the customer with written notification of MARTAs decision. MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. Customer Service Monday - Friday: 8 a.m. until 5 p.m. 404-848-5000 Email: [email protected] Lost & Found Located at MARTA Five Points Station (on the Forsyth Street side of station outside of the paid area). We offer Reduced Fare Breeze Cards to eligible senior citizens, people with disabilities and Medicare cardholders. 1. MARTA Mobility Breeze Cards must be obtained from the MARTA Reduced Fare Office after customers receive confirmation of their eligibility. 2424 Piedmont Road, NE 2424 Piedmont Road, NE The Warning letter will remind customers of the No-Show and Cancellation Policy and how to avoid future infractions. Reservations can be made by calling Paratransit Reservations at (770) 427-2222. Customers must present a valid MARTA Mobility Breeze Card or Identification (I.D.) Operators will assist customers who require door-to-door service by carrying a limited amount of packages (what the operator can carry off the bus in one trip) to the exterior door. Inconvenience in using the fixed route system is not a basis for eligibility. ADA public law defines who is eligible for complementary Paratransit service in Section 223 of the Federal regulations. It is the customer's responsibility to notify the CCR of security procedures; including gate codes when the reservation is made and to arrange quick access for the Mobility Bus. 5. When a customer accumulates three (3) No-Show infractions within a single month, the customer will receive a Warning Letter, which lists each No-Show infraction. Leadership; History & Vision; MARTA at a Glance; MARTA Service Standards; Key Performance Indicators . Customer Care Representatives (CCRs) are available to take customer reservations up to seven (7) days in advance. MARTA Police (Non-Emergency) 404-848-4900. Student Program (K-12) Group Discount. MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. Simply put, MARTA does not have enough Bus Operators to operate all the trips on all the various routes. Individuals may forward the completed application in the following ways: Via Mail: If anyone else is caught using your card, the card will be confiscated and you will have to wait a minimum of 30 days before receiving a replacement. PDF version] to print a hardcopy of theMARTA Mobility Eligibility Application for Certification Part B(for the completion by your Health Care Provider). to request that an application be mailed or emailed to you. Local, Express, . The application allows for the following online: Employees can view and update personal information, submit . During this thirty (30) day waiting period, customers will still be eligible to ride MARTA Mobility; however, they will be required to show photo identification and pay with cash for each trip. To access the automated system, two (2) pieces of information are required: Personal customer ID number, which can be obtained by speaking with a Service Agent at. About MARTA. Mobility Operators cannot place themselves or the customer in danger (i.e., pushing, pulling, and lifting weights that strain the operator, traveling over threatening or potentially harmful terrain, slippery surfaces, etc.). Individuals who believe they are eligible must complete Part A of the eligibility application. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Customers will not be charged with a No-Show if the Mobility Bus arrives outside of the thirty (30) minute Ready Window, and he or she chooses not to travel. The goal: make life simpler for all our employees. Disadvantaged Business Enterprises (DBE) Program, MARTA's Transportation Assistance Program for the Homeless, EXPIRATION OF CERTIFICATION/RECERTIFICATION, CANCELLING, CONFIRMING, OR CHANGING TRIPS, PCAS, TRAVEL COMPANIONS, CHILDREN & SERVICE ANIMALS, BOARDING A MARTA MOBILITY BUS WITH A MOBILITY AID, http://www.itsmarta.com/ride-with-respect.aspx, MARTA MOBILITY OPERATORS RESPONSIBILITIES, FTA TOLL FREE NUMBERS & CONTACT INFORMATION. Customers will be sent a letter of eligibility determination in writing, or alternative formats if requested. 404-848-5000 . You can also contact MARTA customer service: 404-848-5000 or email: [email protected]. MARTA Mobility operates in the same areas of Fulton, DeKalb, and Clayton Counties where MARTAs fixed route bus and rail service is available. To claim a lost article before Tuesday of the following week, please call the MARTA Mobility dispatch office at. Individuals with a hearing impairment may use Georgia Relay Service at 711 or TTY 1-800-255-0135. Customers desiring subscription service should contact Reservations and provide the CCR the desired days and times of travel. Once MARTA has received your completed application, you will be contacted and scheduled for the second phase of the process, which is the in-person interview and assessment. 5. Visit our Reservation or MARTA Mobility Agents name, if concerning a telephone conversation LOST OR STOLEN CARDS: Reduced Fare and Paratransit Breeze cards are issued free. For the safety and comfort of the operator and other customers, service animals are required to be completely under the control of their handlers at all times and absolutely non-aggressive. MARTA Mobility riders with authorization from a medical professional are allowed to ride with a designated personal care attendant at no additional charge. If customers travel with a PCA, they may travel with one companion in addition to their PCA. Failure to follow the Code may result in immediate expulsion from MARTA property, suspension from the use of transit property and services, and loss of unused fare media that expires during suspension. 404-848-5826. If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. Transfers between CobbLinc Paratransit and MARTA Mobility are free at the Cumberland Transfer Center and the MARTA Arts Center Rail Station. Learn more. Customers requiring assistance in the administration of medication or oxygen while on the Mobility Bus must travel with either a Personal Care Attendant or a Travel Companion. Suspensions will be delayed pending the outcome of the appeal and Mobility service will not be interrupted. MARTA reserves the right to conduct in person interviews and to perform functional assessments prior to making all final eligibility determinations. Bus times vary by individual route, so be sure to check the schedule for your specific route. Scooters are often unstable on lift equipment. To become eligible to ride MARTA Mobility, you must complete an application and an in-person interview and assessment. Service cannot be provided earlier, later or on days when regular MARTA service is not available. Explore how you can get around any personal limitations, Talk with you about what you want to do and where you want to go, Teach you to read MARTAs maps and schedules, Teach you to board, ride and exit the rail and buses, Travel with you on those first few trips so you can feel confident on your own. The Code prohibits inappropriate behavior on MARTA property to include but not limited to the following: No operating or tampering with any equipment while onboard a Paratransit vehicle. Atlanta, GA 30324-3330, Via Fax: Mobility Bus A $5.00 replacement fee will be charged for all subsequent replacement cards. The maximum combined weight of all packages cannot exceed twenty-five (25) pounds. How much does a Reduced Fare Breeze Card cost? If trips include transfers to another transit system, MARTA Mobility customers must reserve trips directly with that system and pay the required fare for both MARTA and the other system. Subscription service can be suspended for a maximum of thirty (30) days. Also, only you are allowed to use your Reduced Fare Breeze Card. Today, everyone at MARTA has access to our MARTA Employee Self-Service application. When the customers priority is to be picked-up by a certain time, the CCR will state a Ready Time and apply the thirty (30) minute window. 404-848-5000 . Customer Service. http://www.itsmarta.com/ride-with-respect.aspx. Reservations can be made by calling MARTA Reservations at (404) 848-5826 to book trips between MARTA and CCT. Customer Name (first and last) or Customer Identification Number. Atlanta, GA 30303, MARTA Headquarters Building Untapped Breeze cards will lose value if not activated within this time period. Show details How it works Open the application for marta mobility and follow the instructions Easily sign the marta mobility application pdf with your finger Send filled & signed marta paratransit application or save To request an alternative format, please call MARTA during normal business hours at. We apologize 404-848-5826. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. MARTA is dedicated to being here for those needing essential travel during the COVID-19 pandemic. Any article left on a Mobility bus will be turned in to the MARTA Mobility Dispatch office. Customers who wish exercise this right to a second level of appeal, should contact MARTAs Eligibility Specialist at. MARTA Transit; MARTA Service; Facebook; Instagram; To be viewed as accompanying the eligible customer, the PCA, travel companions, and children must have the same origin and destination points as the eligible customer. https://pass.itsmarta.com/Account/Login. MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . 2424 Piedmont Rd, NE 30 Alabama St., SW Lost Item Inquiry Formfor lost items. Mobility Operators are permitted to assist customers who utilize wheelchairs or other mobility aids up or down one curb or step unless it poses a safety risk. Vehicle number and operators name, if applicable Once on board the Mobility bus, customers should remain seated until they have arrived safely at their destination and the Mobility bus has made a complete stop. Indicate the type of mobility aid used, and if the lift is required. . Present documented proof of your age (65 years or older), your disability or your status as a Medicare cardholder, Provide a valid photo ID as proof of your identity.

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