Oct 6, 2021 5:55 PM in response to dangregory. Apps are engineered for the devices where they're downloaded, so you may have different settings or performance for each. However, like any popular media streaming platform, Plex also suffers from occasional bugs and issues that hinder the experience of a viewer in some way or the other. But recent updates to the Plex app are likely to be the culprit on other platforms. It looks like a BAD UPGRADE. But the audio constantly slowly unsync's. Prior to tvOS15 this worked very well. Glad to hear, but 15.1 isn't public at the moment Oct 7, 2021 10:09 AM in response to aigars16, Ahh sorry about that , I assumed it was, Im working from my one Beta box. I assume its better to have the original uncompressed digital audio vs the Apple TV decoding it and sending it out as DD+. The problem happens multiple times on every episode I play, currently NCIS. #4. wozwebs said: Hi there, recently purchased the Apple TV 2022 128GB version to use with my Sony A80J OLED TV with the sound going via my Denon XR-2300 via HDMI ARC. Wait until Apple TV downloads the update. However, the audio will drop again anywhere from about 30 seconds up to maybe 5 minutes later. Meighan-Carey, who owns a first-generation Apple TV 4K, conducted a bit of troubleshooting and found that audio can be heard through a pair of connected AirPods. any proposed solutions on the community forums. If I restart it, the problem is temporarily fixed, but after about 5 minutes of watching Netflix or hbo now, the audio will start lagging. Apple TV users recently got the tvOS 14.5 update with several improvements but it also broke an existing functionality. During this time, Apple could change the process or remove the tool from a future beta version. wouterdam, User profile for user: Sync issue also appears to be pretty consistent across Netflix, Hulu, etc - so not just one platform. Sep 30, 2021 3:56 PM in response to David Camps-Campins1. User profile for user: Yes, brutal sync issues with 14.5. Check your audio sync options, it's probably anywhere from 0 to 300 milliseconds. Happens with our new Apple TV, but only on Netflix and only with shows where the Dolby logo pops up in the right hand corner at the start.Id assumed it was just a Netflix bug. Apple has added powerful new M2 Pro and M2 Max chips to the 14-inch and 16-inch MacBook Pro. If you want a universal remote control that can do absolutely everything, and you don't care about the price, the Logitech Harmony Elite is hands-down the best remote you can get. That said, we will keep an eye on the bug where some users face audio sync-related issues on Apple TV and other platforms while playing content on the Plex app and update this story as we come across any new information. Really hope 14.5.1 fixes this. omissions and conduct of any third parties in connection with or related to your use of the site. any proposed solutions on the community forums. I can hear the clicks when moving between app tiles, or opening an app. The main problem that viewers are facing is the persistent audio sync issue while playing content on the app. Please help. I am tempted to try the Beta, but I am afraid that it will brick my AppleTV like a previous beta update. If you depend on your devices, wait for the final release. After upgrade to tvOS 15 airplay audio is out of sync. Anyone have a fix for the audio going out of sync-specifically I see it in the history channel app. Refunds, Airport Express 802.11n *WIRED* connected to Rotel RA-1062 ampli, ipad (ipadOS 15.0) streaming audio to Airport Express via Airplay (Rotel output audio) -> A/V in sync, ipad (ipadOS 15.0) streaming A/V to ATV4K (tvOS 15.0) via Airplay (TV output audio) -> A/V in sync, iphone (iOS 15.0) streaming audio to Airport Express via Airplay (Rotel output audio) -> A/V in sync, iphone (iOS 15.0) streaming A/V to ATV4K (tvOS 15.0) via Airplay (TV output audio) -> A/V in sync, ATV4K (tvOS 15.0) streaming audio to Sony Headphones via Bluetooth (Headphones output audio) -> A/V in sync, ATV4K (tvOS 15.0) streaming audio to Airport Express via Airplay (Rotel output audio) -> A/V out of sync, video judder and stutter. All of my devices are running 16.1 and everything is on the same Wi-Fi network. 1-800-MY-APPLE, or, Sales and PiunikaWeb started as purely an investigative tech journalism website with main focus on breaking or exclusive news. Using the Wireless Sync tool doesnt help, and even seems to increase the delay between HomePod and TV. Although the updates were meant to fix some previous issues and add to the feature set, they ended up introducing more problems and spoiling the users playback experience. and our A forum where Apple customers help each other with their products. Hi all, I've been having a lot of issues with audio sync between my Apple TV and my connected devices. The "bad" ones are consistently bad, good ones always good. 2 Kudos Reply All Topics Previous Topic Next Topic 8 REPLIES jpicco It either starts buffering, loses sync with the audio track or loses audio altogether. The audio sync issue is such that the audio appears to be AHEAD of the video, and as such, adjusting audio delay further through the soundbar isn't an option. Apple AirPods 2 (opens in new tab) (from $159 at Apple). Agree, sync calibration seems to make it worse than if you didnt do it. The test itself doesn't require further interaction. It was on there for TVos 14.4 and have no idea why they took it out. Want to know more about us? I have tried all of your suggestions without any improvement. Apr 28, 2021 11:40 AM in response to ashtv. On Apple TV: There's a long list of awesome accessories for Apple TV, including these three: Logitech Harmony Elite (opens in new tab) ($300 at Amazon). It has been theorized that the problem lies with Apple's native device video player as apps that don't use the protocol, like YouTube, play back sound without issue. Just updated my Apple TV 4K to 14.5 and it has completely thrown my Homepods out of sync with my TV speakers. Pausing it and resuming fixes the audio (as does exciting and going back in, or fast forwarding and rewinding/scrubbing). I've run the wireless audio calibration multiple times (with my iPhone), reset and wiped the whole device, calibrated on different format modes, and it still isn't syncing. For a better experience, please enable JavaScript in your browser before proceeding. Before I transmited audio to external yamaha ysp-5600 and everything was worked perfectly! Oct 9, 2021 6:25 AM in response to SpWargo. If you have an Apple TV, particularly when connected to a secondary speaker system, then you can be afflicted by a common AV issue: unsynchronized audio. This is happening across all of the live streaming apps. It skips and the audio gout awry within 10 seconds and never catches back up. Trying to watch football this morning on the Spectrum TV app, and the audio keeps falling out of sync and resyncing every 30 seconds. Sep 30, 2021 6:59 AM in response to David Camps-Campins1. New York, My setup is: Apple TV > HDMI > Philips OLED TV > optical > Sonos Soundbar. Thats why I bought these. Really really unacceptable. Is there a fix for this besides pausing, rewinding and playing again..? Experiencing same issue with all live services. For instance, we recently covered a story where Apple TV users faced stuttering issues when playing 4K HDR remixes on the Plex app after the v8.12 update. Have exactly the same issues with the audio advanced to the picture. The TvOS 15.1 does not fix the problem. To fix audio and video sync issues on Apple TV, install the latest tvOS updates. A Reset or removal will require setting them up again You can choose to do a hard Reset by pressing the top or via the home app- long press on HomePod icon, scroll to gear icon, scroll, to bottom - Remove. Before its debut on Roku and Fire TV . Source. Apple added powerful new M2 Pro and M2 Max chips to the 14-inch MacBook Pro. The sound issue appears to be sporadic, affecting some users and content while leaving others unscathed. Major League Soccer's relationship with Apple TV+ could result in a string of soccer documentaries, with the production house behind Netflix's "Drive to Survive" onboard for the effort. All postings and use of the content on this site are subject to the. If you are looking for a small, portable charger that offers a neat way to charge multiple devices, the Magsafe-compatible Sparkee charger might be the right choice for you. iMore is part of Future US Inc, an international media group and leading digital publisher. Frustrating indeed. I think that Apple should address this issue in the next release: Airport is a proprietary protocol so they know it better than anyone else. For Amazon Prime Video, use the built in app from the LG TV (A/V sync adjustment set to "off") directly sending audio back to the AVR with HDMI ARC; use all other apps from the Apple TV 4K. You're now asked to tap on a notification box that's on a nearly iOS device to begin the sync process. Connection: APPLE TV -> Q950T SOUNDBAR -> OLED SONY 77A80J on Earc port All HDMI cables are 2.1 and have been changed. However, if the audio is transmitted through bluetooth, then I get perfect synchrony. Following a teaser trailer, Apple TV+ has now released a full 110-second trailer for the third and final season of its biggest hit, "Ted Lasso.". I use an Apple 4K to send the video to the TV (HDMI). I solved it by taking the Apple 4K out of the system and just using the Apple 3rd generation TV! Update 2 (January 30, 2023) 04:23 pm (IST): YouTube support now say that they are working to fix this issue. I tried resetting, updating and using the iPhone/Apple TV sync, but the problem persisted. The issues occur with all streaming services but seem to be slightly worse on YouTube than other services. - YouTube Community Skip to main content YouTube Help Sign in Google Help Help. How to fix Plex audio sync bug on Apple TV, [Updated] Gotham Knights crashing issues on PC and Console trouble many (potential workaround inside), Google Pixel 7 & 7 Pro issue with poor video call quality on WhatsApp, Meet & other apps escalated for investigation. Even though some tried playing content after toggling Dolby on and off or changing HDMI cables, nothing seems to have worked. Any other ideas? And this fix only lasts basically one day. Sep 30, 2021 3:10 AM in response to Bryantrichar, Same here, i've done a lot of test and this is just shameful. LG TV picture settings set as recommended by "@sonoftumber" in the LG TV owners' thread. I have Dolby enabled incl. The problem happens multiple times on every episode I play, currently NCIS. Earlier, the issue was more pronounced on Apple TV, but now other platforms seem affected as well. I've done some other test with my hardware: The same happens in all refresh rates (60,50,25,24hz), video modes (SDR,HDR,DV) and with frame matching on or off. One could get rid of the issue by switching to the Infuse client. Head here. I swapped other Apple TV devices from elsewhere in the home into the problem room and the sync problem persisted. Not so much of an issue with something like Apple TV because it decodes and only sends out DD/+ which is fine over eARC? The No. This further indicates that the stable tvOS 14.6 update should be able to fix the audio sync issues for all Apple TV users. AppleTV 4K supports PCM 2.0 (stereo) PCM 5.1 and 7.1 Dolby Digital 5.1 with Atmos Dolby MAT (PCM 7.1 + Atmos) eARC on the LG CX supports all of the above. Id say the issue started about 2 months ago. At first glance, it looked as though the sound troubles could be traced back to the Apple TV app, with users saying movies bought or rented through the service would play without audio. PiunikaWeb.com is owned and operated by DeepSeaGem Technologies India. only. What can I do? Some claim that they were able to play videos without any audio sync issues on the Infuse client. Before this, he worked in the technology field across different industries, including healthcare and education. Any idea what the problem might be. Happening to me too across multiple apps including Apple TV+. The powerful M2 Pro Mac mini is now out, and it gives the tower a run for its money. This doesnt typically occur with Disney plus or streaming movies from iTunes. Aug 12, 2021 4:25 PM in response to Ccastle84. I have 4 new 4K Apple TVs, hooked up in different ways to different TVs, and none of them are able to synchronize audio with video. Some TVs have an audio sync delay option in the tv settings. The issue seems to have popped up on Apple TV after the tvOS 16 update arrived a few months back. A forum where Apple customers help each other with their products. Thank you for confirming there are no differences in audio formats with both setups. Not sure if you reset the Apple TV or HomePods or both? Nov 30, 2022. As noted by 9to5Mac, some users were accessing the Apple TV app through hardware like Roku devices. ask a new question. With that said, there does exist a couple of nifty workarounds . It makes things basically unwatchable. Now, it appears that the latest tvOS 14.6 RC update might have fixed the said issue as affected users are reporting about the same. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of According to multiple reports on Twitter, the Apple TV problem cropped up in July and seemingly impacts newly purchased or rented content, as well as content streamed by third-party services. This has been happening to me too except also with TV+ and iTunes. Is anyone else having issues like this, or is it best to open a support ticket with Apple about it. So disappointed after a so boring release without new features, that even broke things that usually worked, Sep 30, 2021 4:10 AM in response to ayrtonoc. Seems the audio sync issue is new since TVOS 14.4 updated to TVOS 14.5 and currently 14.6. Even more frustrating is that it is only some of my mp4s, not all, although they all have identical compression and format (as far as I know). I updated my HomePods and AppleTV HD to 14.2. I'm a techy who is particularly fond of Android smartphones. To start the conversation again, simply Again, this is only fixed by resetting the Apple TV. Yes, that's happening on my M1 Mac, but not on my Intel Mac.Also, most CBS videos, but not all, appear to demand money to watch, even though I'm subscribed to Paramount+.Both of these symptoms started at the same time for me. May 8, 2021 9:03 AM in response to Celkins0, Also, agree with others when played with front audio, it was excellent 3D sound effect. Does one sound better than the other? aigars16. PiunikaWeb.com is owned and operated by DeepSeaGem Technologies India. Why is there no student checking it with some devices before they roll it out? Restarting and resetting the homepod and after calibrating the audio numerous times, it didn't fix the issue unfortunately. Robs1978, User profile for user: dangregory, User profile for user: Thank you for posting in Apple Support Communities.
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