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In addition to having a strong technical background, its important that you are able to communicate effectively with customers. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Apple device management and security company Jamf reported that its community of professionals who manage Apple products at work has grown by more than 150 percent since 2017 to more than 100k members.3 And companies like Ford are seeking to hire talent to manage their Apple products. This trend is likely to continue as businesses strive to create a culture that is welcoming to all employees, regardless of their race, gender, or sexual orientation. An Apple logo or digital badge is a seal of approval and a promise of excellence. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management. When a customer needs assistance, you quickly assess their situation. Pay and benefits: When I worked at Apple, I was paid $12 an hour as a specialist. This was right before the iCloud and wireless backup days, and the message was not within the voicemail server we tried this solution first. Related: 17 Apple Technical Specialist Interview Questions and Answers. Ultimately, its about enriching customers lives by reconnecting them with what they love about their Apple experience. Apple technical specialists have a wide range of responsibilities, which can include: The salary of a technical specialist can vary depending on their level of education, years of experience, and the company they work for. There are over 400 Apple Stores worldwide, so there is a good chance that there is one near you. Apples new IT training series begins with the Apple Device Support course. You maintain composure and customer focus while troubleshooting and solving issues. Apple technical specialists need the following skills in order to be successful: Technical skills: Technical skills are the abilities to use software, applications and tools to complete a task. Apple is an equal opportunity employer that is committed to inclusion and diversity. At the Apple Store, youll get the technical training you need for your role, and an experience youll value for life. Apple badges adhere to the Open Badges specification, which is managed by the IMS Global Learning Consortium for recognizing and validating learning. At Apple, the learning never ends, and team members continually support each other. Becoming certified to repair Apple products requires passing exams through an online Authorized Testing Center. Necessary cookies are absolutely essential for the website to function properly. Copyright 2023 Apple Inc. All rights reserved. You may be communicating with customers over the phone, in person or through email. Hes since taken advantage of his teams support, including the coaching and mentoring that have brought his skills to life for today and tomorrow. However, we cannot independently confirm if the Weibo account has a proven track record. At the completion of each course, new certification exams are available to demonstrate competence achieved at each level with corresponding digital badges from Apple. They can also help businesses to develop and implement best practices for protecting their data. This cookie is used for advertising, site analytics, and other operations. The calendar has turned to March and Apple is rumored to have at least three product announcements planned between now and the end of April, including a 15-inch MacBook Air, a new Mac Pro tower, and a new iPhone 14 color option. Do you love how it feels to help others? Apples new professional training certifications will help us attract highly talented IT people and see that theyre successful carrying out our Ford+ growth plan.. Weirdest thing that happened on the job: Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. Through an estimated 13 hours of content, users will cover developing a deployment strategy, using Apple Business Manager and Apple School Manager, and configuring devices with an MDM solution. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. We're committed to being your source for expert career guidance. You will be working with customers one-on-one to help them with their Apple products. I agree to the. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. Copyright Learn more (Opens in a new window) . For more details and to apply, visit macadmins.org. Apple's hiring process included a one-on-one interview with each manager from the store, as well as with the district manager. Apple is working on a redesigned version of the larger-screened iMac that could bring back the "iMac Pro" name. attend the Apple Training course you want to become certified to deliver pass the associated certification exam at the Instructor Level Score (for technical training courses only) meet Apple's quality standards by demonstrating your ability to deliver the Apple Training course at a train-the-trainer (T3) session At other times, you refer customers to support team members who get them up and running again. Each exam costs $149, and certification can be displayed on resumes, online profiles, and job boards, enabling users to stand out in job searches and employers to find qualified candidates.2. Demonstrate and validate your expertise, whether you're an app developer or IT professional. Finding the right course should be simple and intuitive. Transforming Ford and delivering great value to our customers is being fueled by technology including enabling our people to do their best work with the best tools as we create the digital factory of the future, said Mike Amend, Fords chief enterprise technology officer. And after youve passed an exam, display your verified digital badge on any professional networking site. The ideal candidate will have in-depth knowledge of Apple products and software, as well as excellent customer service skills. This cookie is used by the map which helps visitors to identify and reach the facility. TheApple Certified Trainer program is currently open only to schools in Europe, the Middle East, India, and Africa. All our courses are practical, hands-on, and led by trusted Apple experts. Based on 4 salaries posted anonymously by Nokia Technical Manager employees in Dusseldorf, Germany. You also have the option to opt-out of these cookies. In the US alone, Apple has 265 retail stores across 44 states. After completing an estimated 14 hours of learning content, users can take an exam to earn the Apple Certified Support Professional certification. When a customer needs assistance, you quickly assess their situation. Areas of work include Technical Support, Customer Administration Management, Program Support, Instructional Design, Training, Software Support Engineering, and Management. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. Therefore, we are committed to treating all applicants fairly and equally. In this role, you wont be expected to repair hardware. With underwriting from Apple, the foundation will offer vouchers to applicants with financial need. The difference between "Specialist" and "Genius": I was never an Apple Genius because I was a part-time employee, and Apple only offers Genius positions as a full-time job. Apple introduces new professional training to support growing IT workforce, New online courses and certifications for Apple device support, deployment, and management prepare workers for in-demand careers. As a new 501(c)(3) organization, two key tenets of the Mac Admins Foundation are making a welcoming and accessible organization to expand the profession, and maintaining affordable access to all community resources. Apple Inc. All rights reserved. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. And be amazed by what it does for yours. Learn more (Opens in a new window) . Some employers may accept candidates with a high school diploma or an associates degree. As a new 501(c)(3) organization, two key tenets of the Mac Admins Foundation are making a welcoming and accessible organization to expand the profession, and maintaining affordable access to all community resources. At other times, you refer customers to support team members who get them up and running again. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Both full-time and part-time jobs are available. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. 2023 For more details and to apply, visit, Apple Professional Training courses are available now at. Employees were informed that the location would be shutting down immediately, even though it was open on Wednesday morning. To ensure quality, consistency, and accessibility, Apple Authorized Training Centers for Education require that an Apple Certified Trainer deliver the classes. You maintain composure and customer focus while troubleshooting and solving issues. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialized repairs. When a customer needs assistance, you quickly assess their situation. The cookies is used to store the user consent for the cookies in the category "Necessary". Demand for skilled support and technical staff within the enterprise is growing, with jobs in computer and information systems in particular projected to grow faster than the average for all occupations from 2020 to 2030. Theres a lot to like about the all-new Apple Professional Training courses, which give users a solid grounding in the concepts and theory around supporting and deploying Apple products, said Tom Bridge, the Mac Admins Foundations co-chair. Apple is a drug-free workplace. We also use third-party cookies that help us analyze and understand how you use this website. This is an important milestone for the Mac Admins community which has grown 48 percent since 2019. Melissa is learning about more than technology. Coolest thing that ever happened on the job: The coolest thing was also the most touching thing I experience while working there. There is tons of support when needed and the training/onboarding process is great. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Youll need to be flexible with your schedule. Review information and details about the policies, terms, and conditions for Apple training programs. They offered benefit options such as health care for all employees full- and/or part-time. You as a Tech Training Specialist will: Participate in project intake and discovery processes when a software training component is identified to help determine priorities and support the change management a project will typically require. I worked for Apple in a Connecticutstore from October 2010 through May 2012. (iOS 16.4 Beta 2), New iPhone 15 Leaks & Rumors (New Design, Colors, Features & More), AirPods, HomePod, and Apple Music in 2023 ft. @DavidLewisTech, Privacy / DMCA contact / Affiliate and FTC Disclosure. Upon successful completion of the exam, users will receive the Apple Certified IT Professional certification.4. Multiple sources informed MacRumors that Apple's PR team is planning a product briefing next week. Apple Technical Specialist Salary & Outlook, Apple Technical Specialist Job Requirements, Apple Technical Specialist Work Environment, How to Become an Apple Technical Specialist, 17 Apple Technical Specialist Interview Questions and Answers, Managing Apple devices in an organization, including planning, configuring, and deploying updates and fixes, Performing technical support tasks for users, including answering questions about product usage, troubleshooting problems with devices, and performing basic maintenance tasks like updating computer software or replacing batteries in portable devices, Coordinating with other IT departments to ensure that new devices are properly integrated into existing networks, Installing and upgrading operating systems on computers and server hardware, Performing diagnostics testing to determine what may be causing computer problems, Repairing damaged equipment by replacing components such as hard drives and computer boards, Providing technical support for computer networks, including installing new hardware and software and configuring settings on network devices such as routers and firewalls, Maintaining records of network configurations and troubleshooting activities for future reference, Recommending new technologies that could improve efficiency or solve business problems, Serve customers by providing expert technical support and troubleshooting for a range of Apple products, Build strong relationships with customers, demonstrating empathy and patience while delivering high-quality customer service, Stay up-to-date on new Apple products and services, as well as changes to existing ones, in order to provide accurate and timely information to customers, Use a variety of tools and software to diagnose and resolve technical issues, Escalate complex or unresolved problems to senior staff or management as needed, Keep detailed records of customer interactions and case histories, Follow all company policies and procedures, Provide feedback to management on ways to improve products, services, and processes, Assist other team members with their tasks as needed, Train new hires on company policies and procedures, 2+ years customer service or technical support experience, Proven ability to troubleshoot technical issues, Excellent communication, problem-solving, and people skills, Ability to work independently and as part of a team, Flexibility to work evenings, weekends, and holidays, Associates degree or higher in computer science or related field, Apple Certification or other technical certification. TECHNICAL EXPERT APPLE STORE INTERVIEW | QUESTIONS ASKED | APPLE RETAIL 2021 3,464 views Aug 21, 2021 115 Dislike Share Save Pilot MB Technical expert questions asked during the interview.. The entire store team benefits from your commitment to providing the best care for customers. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management (MDM). United States Department of Labor. tock pay options (up to 10% of your income quarterly at 15% of market value) and d. iscounts, such as 25% off a product once a year, 15% off products for friends and family on three products a year, and an unlimited 10% in-store discount on anything, any time. You should also be familiar with the latest versions of macOS, iOS, and Android operating systems. By clicking Accept All, you consent to the use of ALL the cookies. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. Both full-time and part-time jobs are available. Most of those employees agree that the 39-year-old Cupertino, California-based tech giant is a great place to work. As an Apple Certified Trainer, you're equipped to provide training with the skill and professionalism that Apple students expect worldwide. US Bureau of Labor Statistics, Computer, and Information Systems Managers. She confided in me that she had lost her son in a car accident and on this device was her final communication from her son, a voicemail with his closing words being "I love you Mom." Youll be our customers human connection to Apple: empathetic, friendly, and real this is more about restoring relationships than repairing technology. Apple first worked with Austin Community College in Austin, Texas, to offer the Apple deployment course in early 2020, and is expanding to Maricopa Community Colleges in Chandler and Mesa, Arizona, this summer, with additional CEI schools to be announced. Salary information comes from 1,004 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Copyright 2000-2023 MacRumors.com, LLC. This cookie is installed by Google Analytics. As an Apple Technical Specialist, you will need to be proficient in the use of Apple products and software. The customers can make or break the day which led to many days being . Youre supporting people. Come to us in your pursuit of success. As part of that process, were rolling out Mac as a choice for our employees. They are designed to create a high level of technical proficiency among Macintosh service technicians, help desk support, technical support, system administrators, and professional users.Apple certification exams are offered at Prometric testing centers and Apple Authorized Training Centers, as well as . The work environment for an Apple technical specialist is usually in an Apple Store. Apple on January 23 released iOS 16.3, delivering support for Security Keys for Apple IDs, changes to Emergency SOS functionality, support for the second-generation HomePod, and more. Check your badge on Credly for specific expiration dates. Two new Apple Professional Training courses Apple Device Support, and Apple Deployment and Management are available today on, Apple device management and security company Jamf reported that its.

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apple technical specialist training

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